Senior Business Consultant - Technical Lead (Student)

Jenzabar

37d•$65,000 - $78,000

About The Position

The Senior Business Consultant - Technical Lead (Student) will provide technical leadership, training, process improvement, and consulting for Professional Services employees in the Student module area as well as provide technical and functional consulting/problem resolution for Jenzabar One clients. This position requires a solid understanding of the Professional Services’ processes and procedures, a solid understanding of Student Information Systems (particularly in Admissions, Registration, Advising, and Student Life), and a general understanding of higher education regulations, requirements and policies associated with key student-based offices. The area of expertise required is Student, though work is not limited to that specific module area. The Consultant must be proactive, self-starting, professional and able to do some travel. This position requires the ability to manage individual relationships and will also work in conjunction with all other levels of Business Consultants and Professional Services leadership.

Requirements

BS, BA Degree or equivalent experience
5+ years’ experience (at least 4 years must be in Higher Education).
Experience with Jenzabar’s J1 Student Information System/ERP, with identifiable experience with Student area such as Admissions, Registrar, Advising, and Student Life
Experience across a range of higher end functions or offices
Advanced SQL programming skills
Ability to work effectively and thrive in a fast paced/high stress environment
Comfort level with evolving and ever-changing technology
Ability to translate technical complex concepts to functional end users
Software troubleshooting skills required
Excellent written and oral communication skills. Proven effective listening skills.
Demonstrated experience conducting presentations, conducting one-on-one and/or on-the-job training, classroom training and/or online/webcast training
Excellent written and oral communication skills
Excellent presentation and training skills
Proven effective listening skills
Must possess the ability to communicate well with others, ability to work in a team environment
Experience with Database tools and trouble-shooting skills

Nice To Haves

Prior training delivery experience desired

Responsibilities

Perform deep-dive analyses to resolve Student-related issues (e.g. repeats, advising trees, ARCs, etc.)
Perform assigned project tasks with minimal supervision
Follow established methodology to meet project deliverables for all assigned tasks
Works proactively and cooperatively in a team environment to accomplish project deliverables within defined schedule
Communicate information clearly, accurately and timely to project team members
Work with Professional Services and Project Management Office to provide resolution and support for complex issues
Provide coaching and technical training in data validation, reporting, and how data flows through the student and finance modules as well as other areas as appropriate
Maintain and share a repository of process and training documentation
Gaining a sound understanding and knowledge of the customer's requirements and capabilities and recommending best practices
Understanding the customer business processes related to the solution
Must have excellent follow-up skills, provide detailed documentation, and be able to work effectively and independently
Stay abreast with business trends and technologies
Collaborate with Project Manager in executing assigned projects
Develop estimates based on the customization specifications
Recognize potential solutions to a business problem to ensure the best alternative is selected for the client within project scope
Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate.
Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight.
Other duties as assigned by management