Senior Business Configuration Analyst

Southern California United Food & Commercial Workers Unions and Food Employers Joint Benefit Funds A•Cypress, CA

4d•$120,000 - $150,000•Hybrid

About The Position

The Senior Business Configuration Analyst serves as a strategic liaison between SCUFCW business stakeholders and the Majesco V3locity SaaS platform. This hybrid role combines business analysis with hands-on configuration, translating business requirements, plan rules, processes, and regulatory requirements into effective V3locity solutions. The role leads requirements gathering, analysis, configuration, testing, and optimization across plan setup, eligibility, enrollment, contributions/deductions, workflows, notifications, data mappings, reporting, and integrations. The ideal candidate brings strong Health & Welfare and Pension benefits knowledge, V3locity expertise, and the ability to deliver solutions with minimal hand-offs. This position also mentors peers, maintains confidentiality of sensitive data, and supports continuous process and system improvement.

Requirements

Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
Seven (7) or more years of experience in business analysis, application development, platform support, operations, or related disciplines, including at least two (2) years in a senior or lead role.
Five (5) or more years of progressive experience analyzing, designing, and configuring business solutions within SaaS platforms, including direct experience with benefits, insurance, enrollment, or administration systems.
Demonstrated hands-on experience configuring the Majesco V3locity platform or a comparable benefits or policy administration platform, with the ability to translate complex business requirements into scalable system solutions.
Strong knowledge of benefits administration processes, including eligibility, enrollment, plan design, contributions, billing, compliance, and reporting.
Experience leading system configuration initiatives, business process improvements, platform optimization efforts, and configuration governance activities.
Working knowledge of integrations, APIs, data mapping, reporting, release management, version control, and environment promotion practices.
Proficiency with business analysis and delivery tools such as Jira, Confluence, Visio, SQL, Power BI, and related reporting or documentation platforms.
Excellent analytical, documentation, stakeholder management, facilitation, and communication skills.
Ability to manage multiple priorities in Agile, hybrid, or structured delivery environments while maintaining confidentiality of sensitive employee and participant information.
Ability to lead support teams, delegate effectively, and mentor other staff members, as applicable.
Strong analytical skills to identify, diagnose, and resolve complex application issues.
Exceptional verbal and written communication skills with the ability to convey technical details to non-technical audiences.
Committed to delivering a stable, reliable, and user-friendly application environment.
Ability to shift between technical hands-on work and operational oversight tasks under pressure.
Drive to identify opportunities for process automation, service efficiency, and risk reduction.
Able to live our mission, vision and values.

Responsibilities

Lead collaboration with stakeholders across operations, compliance, accounting, IT, and leadership to gather, analyze, prioritize, and document business requirements related to benefits administration.
Translate business requirements into functional specifications, user stories, acceptance criteria, and V3locity configuration solutions.
Conduct gap analyses, evaluate feasibility, assess risks and impacts, and recommend solutions aligned with business objectives and platform capabilities.
Maintain traceability between business requirements, configuration decisions, testing results, and implemented solutions.
Configure the Majesco V3locity platform, including plan setup, eligibility, enrollment, contributions, deductions, workflows, notifications, reporting, security, and integration settings.
Design scalable, maintainable, and compliant solutions utilizing V3locity best practices and governance standards.
Partner with IT, vendors, and technical teams on integrations, customizations, and complex platform initiatives.
Facilitate solution design sessions, configuration reviews, and stakeholder discussions to ensure business objectives are accurately reflected in the platform.
Map current and future-state business processes and align them with V3locity-enabled solutions.
Develop and maintain configuration documentation, decision logs, process guides, knowledge assets, and stakeholder communications.
Identify opportunities to simplify, standardize, and optimize configurations to improve efficiency, accuracy, and maintainability.
Monitor solution performance and drive continuous improvement through operational feedback, platform updates, and emerging business needs.
Support change management, training, and adoption efforts related to new or modified V3locity functionality.
Manage configuration requests, clarify requirements, and prioritize work with business stakeholders.
Own or support the full configuration lifecycle, including design, build, testing, UAT, deployment, and post-implementation support.
Perform issue triage, root-cause analysis, and ongoing support for configuration, process, data, and platform-related issues.
Provide guidance, mentorship, and quality oversight for analysts and configuration resources.
Stay current on V3locity releases, Majesco product updates, benefits technology trends, and business analysis best practices.