Senior Business Analyst

ISO New England Inc.•Holyoke, MA

3d•$105,000 - $140,000•Hybrid

About The Position

ISO New England is the independent system operator responsible for ensuring the safe and reliable flow of electricity in our region and planning for the future of the electric grid. We are at the forefront of New England’s ongoing transition to clean energy. Help design the grid of the future. ISO New England’s System Operations Readiness team is seeking an enthusiastic candidate who can help ensure the reliable operation of the Bulk Electric System through efficient administration of the Wholesale Markets. The System Operations Readiness team provides support to the Control Room, Forecast & Scheduling Office, Outage Coordination, and Engineering groups by designing, testing, and analyzing the software and processes needed to operate the resources of the future. This includes the integration of distributed energy resources, energy storage, and a high penetration of renewable resources. Join us and be part of the exciting challenges facing the electric sector today and in the years ahead.

Requirements

Bachelor's degree in Business, Engineering, or a related field
Basic knowledge of ISO New England System Operations
Knowledge of ISO New England Market Rules and Procedures
Ability to work effectively in a collaborative, team-oriented environment
Strong Interpersonal and communication skills
Ability to learn complex systems and quickly understand new software and tools
Strong analytical mindset with the willingness to ask questions and seek clarity

Nice To Haves

Familiarity with Confluence, Jira, or process documentation
Experience involving documentation, requirement writing, or system analysis
Experience writing test plans and performing system testing

Responsibilities

Collaborate with IT, Project Management, Market Development, and System Operations to design and implement multi-year projects that impact the groups listed above.
Develop clear, concise business requirements for existing and new software.
Perform thorough testing and review proposed changes to departmental software and processes while identifying and mitigating gaps.
Review existing software and processes used by the Control Room, Forecast Office, Outage Coordination, and Engineering groups to identify areas for improvement.
Assist with the development of internal and external training materials related to major projects or derived from completed analytical findings.
Support the ongoing refinement and revision of Operating Procedures and associated documentation based on changes to processes, tools, and software.