Sr. Business Analyst - Data & Analytics (Peoria, IL)

RLI Insurance Company•Peoria, IL

3d•$96,264 - $137,657

About The Position

Under occasional supervision, the Senior Business Analyst is a critical member of the Data Product Management team, partnering with the Data Product Owner, Technology Delivery teams, and business stakeholders across multiple initiatives. The role studies business operations and support demand to identify workflow improvements enabled by modern data capabilities and translates those opportunities into actionable requirements. The analyst helps users adopt modern data and analytics capabilities, including moving from legacy solutions toward governed data products and semantic views using Snowflake, Row Zero, and other self-service technologies. The role also monitors and administers the Data & Analytics support queue, examining underlying business needs, recurring patterns, and root causes to recommend product improvements, reusable enablement, data quality improvements, and modernization opportunities. The analyst provides analysis, evidence, requirements, and readiness recommendations to inform data product strategy, backlog prioritization, and product outcomes.

Requirements

Bachelor’s degree in business, information systems, analytics, computer science, or a related field, or an equivalent combination of education and experience.
Typically four or more years of relevant experience as a Business Analyst, Data Analyst, BI Analyst, application or data support analyst, or in a similar customer-facing technical role.
Experience gathering requirements and translating business needs for technical delivery teams.
Experience supporting users of reporting, analytics, data, or enterprise technology solutions.
Strong analytical, problem-solving, and critical-thinking skills, including the ability to understand business needs, workflows, and desired outcomes.
Excellent verbal and written communication skills and the ability to collaborate with business partners, technical teams, subject-matter experts, and leadership.
Working knowledge of business analysis practices, including requirements definition, acceptance criteria, process mapping, and user acceptance testing.
Strong conceptual understanding of data warehousing, business intelligence, data integration, semantic models, and data governance.
Familiarity with Snowflake and SQL, with the ability to use data to investigate business questions, validate results, and support decision-making.
Customer-focused and collaborative, with the ability to build trust and support process change while balancing immediate needs with long-term objectives.
Ability to manage multiple priorities and communicate progress, risks, and issues clearly.
Adaptable, organized, and committed to continuous improvement.

Nice To Haves

Experience working with Agile delivery teams and backlog management tools.
Property and casualty insurance experience.
Experience with Row Zero, Power BI, BusinessObjects, or similar data and business intelligence technologies.

Responsibilities

Partner with the Data Product Owner to provide analysis, requirements, and readiness recommendations that inform data and analytics solution definition and priorities.
Engage users to understand their business objectives, workflows, and underlying data needs.
Translate business needs and processes into user stories, acceptance criteria, report specifications, metric definitions, and other delivery artifacts.
Support backlog grooming by analyzing business value, user impact, dependencies, risks, and readiness.
Coordinate the analysis and progression of assigned Data & Analytics support requests, communicate with users, and escalate operational or technical issues as appropriate.
Categorize and analyze support demand to identify recurring needs, root causes, data quality concerns, and opportunities for enablement, product improvements, or technology modernization.
Create reusable knowledge articles and decision guides based on common support needs and emerging usage patterns.
Maintain an inventory of legacy reports, BusinessObjects universes, extracts, spreadsheets, and manual processes being considered for modernization, including users, purpose, criticality, dependencies, and downstream activities.
Support release adoption through communications, user documentation, training materials, and business champions when appropriate.
Establish and monitor measures such as support demand, manual effort, adoption, legacy tool usage, data quality issues, and user satisfaction to evaluate solution outcomes.
Contribute to continuous improvement of discovery, support triage, requirements, validation, documentation, adoption, and modernization practices.

Benefits

Annual bonus plans.
Employee stock ownership plan (ESOP).
401(k) with automatic 3% company contribution.
Annual 401(k) and ESOP profit-sharing contributions of up to 15% of eligible earnings.
Paid time off and holidays.
Paid volunteer time off.
Parental and family care leave.
Flexible and hybrid work arrangements.
Fitness center discounts and a free virtual fitness platform.
Employee assistance program.
Comprehensive medical, dental, and vision benefits.
Flexible spending and health savings accounts.
Group life and AD&D insurance equal to 2x base salary.
Voluntary life, critical illness, and accident insurance available for purchase.
Short-term and long-term disability benefits.
Training and certification opportunities.
Tuition reimbursement.
Education bonuses.
Educational opportunities and professional development, including insurance courses, in-house training, and other programs; most programs are covered by RLI and approved course or certification completion typically earns a bonus.