Senior Business Analyst, OPL

Intact FC • Montreal, QC

4d • Hybrid

About The Position

We are seeking a versatile and high-performing Senior Business Analyst (Level II or Senior level, depending on experience) to drive the evolution of our Trade Credit division. While a primary focus will be leading the transition to our new underwriting system, this role serves as a central pillar for all Trade Credit initiatives. You will act as the primary liaison between business stakeholders and IT, ensuring that objectives for the transition and all subsequent operational projects are met with precision. This position requires a strong background in Project Management, as you will be responsible for tracking milestones, managing scope, and providing consistent visibility to the Trade Credit Operations Manager.

Requirements

• Minimum 5 to 7 years of relevant experience.
• Proven experience with SaaS is required.
• Bachelor’s degree in Business Administration, or any combination of equivalent education and experience.
• A strong background in Project Management is required. You must be comfortable managing timelines, dependencies, and reporting structures.
• Highly developed problem-solving skills with the ability to manage multiple files and initiatives simultaneously.
• Bilingualism (English/French) is required. Need to interact on a regular basis with English-speaking clients and colleagues across the country.
• Experience in Functional Analysis and Business Process Review.
• Advanced skills in Excel, Power BI and other project systems.

Nice To Haves

• Experience in Trade Credit insurance, Underwriting systems, or the broader insurance industry is a significant asset.

Responsibilities

• Lead requirements to migrate business units to the new underwriting platform; document functional specifications and ensure the solution meets ROI goals.
• Act as the primary point of contact for the Trade Credit Operations Manager, providing consistent status updates, risk assessments, QA testing, and progress reports on all active projects.
• Beyond the system transition, provide ongoing BA support for diverse operational needs, process improvements, and ad-hoc business initiatives within the Trade Credit department.
• Facilitate sessions with national stakeholders to seek consensus on differing interests, manage priorities, and remove roadblocks to keep teams on plan.
• Analyze complex data sources to provide actionable recommendations; create guides and visual documentation to bridge the gap between IT and business users.
• Identify change and provide QA during test planning and execution to ensure the integrity of the Trade Credit systems and workflows.

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12%
• Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
• Pension offerings provide flexibility and long-term security for our employees beyond their careers.
• Opportunity to receive guaranteed income for life via our defined benefit pension plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level