Senior Business Analyst

Servus Credit Union • Edmonton, AB

16h • Hybrid

About The Position

The Senior Business Analyst (SBA) supports Enterprise Delivery by shaping work before and during delivery. This role translates business needs into clear requirements, supports discovery, improves scope clarity, and ensures initiatives are sufficiently understood before they move into planning and execution. The Senior Business Analyst is critical to improving intake quality, reducing ambiguity, supporting discovery readiness, and ensuring delivery teams are not starting work with unclear scope, weak requirements, unresolved decisions, or incomplete stakeholder alignment.

Requirements

• Strong requirements elicitation and facilitation skills
• Ability to work across business, technology, product, architecture, security, finance, and operations
• Strong analytical thinking and problem decomposition
• Ability to convert ambiguity into structured options and decisions
• Strong documentation and communication skills
• Experience supporting complex enterprise initiatives
• Understanding of Agile, hybrid, waterfall, and PDC-style delivery environments
• Ability to work closely with PMs and product owners without becoming a project administrator
• Bachelor's degree in Business Administration, Commerce, Information Technology, Computer Science, Engineering, or a related discipline.
• Equivalent combination of education and experience may be considered.
• 5–7 years of progressive business analysis experience supporting complex business and technology initiatives.
• Experience leading requirements elicitation, discovery activities, stakeholder workshops, process analysis, and solution assessment.
• Experience working within large, cross-functional organizations involving multiple business and technology stakeholders.
• Demonstrated experience supporting initiatives from discovery through implementation.

Nice To Haves

• CBAP, CCBA, PMI-PBA, AAC, or equivalent business analysis certification.
• Additional training in Agile, Lean, Product Management, Process Improvement, or Change Management is considered an asset.
• Financial services, banking, insurance, credit union, or regulated industry experience.
• Experience working in Agile, hybrid, and traditional project delivery environments.
• Experience supporting portfolio, product, platform, digital, data, integration, or transformation initiatives.

Responsibilities

• Support early discovery and shaping of enterprise initiatives before formal project initiation.
• Work with sponsors, portfolio owners, product owners, technology teams, architecture, security, finance, operations, and delivery teams to clarify business needs.
• Define problem statements, outcomes, scope boundaries, assumptions, constraints, risks, dependencies, and decision points.
• Support readiness for discovery by ensuring scope, objectives, stakeholders, requirements, and delivery considerations are sufficiently understood.
• Help determine whether an initiative is ready to proceed into planning, requires further discovery, or should be deferred.
• Elicit, document, and validate business, functional, non-functional, operational, reporting, transition, and adoption requirements.
• Translate business needs into process maps, requirements documentation, decision records, and traceability artifacts.
• Identify gaps, conflicts, ambiguities, and unresolved requirements that could impact delivery.
• Support prioritization of requirements with sponsors, product owners, PMs, and delivery teams.
• Ensure requirements remain aligned through delivery and do not drift without formal decisioning.
• Facilitate workshops, interviews, walkthroughs, and working sessions with business and technology stakeholders.
• Support alignment between strategy, portfolio intent, product/platform teams, project delivery, shared services, and operational teams.
• Document current-state and future-state processes.
• Identify operational impacts, business readiness needs, training implications, and transition considerations.
• Surface decision points and escalation needs early.
• Partner with Senior PMs and Project Managers to support planning, scope management, change control, testing readiness, implementation planning, and transition-to-operations.
• Support backlog refinement, sprint/PDC planning, UAT planning, business readiness, and operational impact assessment where applicable.
• Support traceability from business outcomes to requirements, delivery scope, testing, implementation, and benefits realization.

Benefits

• Competitive compensation including performance-based incentive pay and profit share
• Training & Development Opportunities
• Career Advancement Potential
• Flexible work options
• Meaningful work towards individual and corporate goals
• Opportunities to get involved and give back through an employee volunteer program
• Profit sharing
• Voting for the board of directors
• Financial services
• Health and wellness
• Vacation
• Retirement savings programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior