Senior Business Analyst, Business Optimization & Transformation Delivery

RBC • Toronto, ON

3d • Onsite

About The Position

Join our Strategic Initiatives & Infrastructure team within Wealth Management Global Credit & Banking Solutions, where you'll play a key role in shaping the future of our global credit strategy. As a Senior Business Analyst, you'll partner with leadership to lead process and infrastructure optimization, capacity planning, and innovative solutions that make a real difference. This isn't just about analysis—it's about transforming how we work and delivering value across regions. If you thrive in dynamic, collaborative environments and love solving complex challenges, this is your chance to shine.

Requirements

• A relevant degree, formal business qualification, or hands-on experience in Programme, Project, or Change Management within global financial services.
• Proven experience with project delivery methodologies like Waterfall, Iterative, or Agile.
• Expert ability in requirements planning, prioritization, and elicitation techniques—whether through document analysis, interviews, workshops, or prototyping.
• Very strong communication skills and presence, with the ability to inspire creative thinking and build consensus across diverse, geographically distributed teams.
• A very strong talent for relationship building—strong stakeholder management skills that help you connect effectively with colleagues across regions and time zones.
• Ability to lead with a flexible, growth-minded approach to thrive in a continuously improving environment, adapting your methods to support different initiatives.

Nice To Haves

• Experience optimizing banking, credit underwriting, collateral monitoring, or loan servicing processes —especially for HNW and UHNW clients.
• Experience working on cross-border projects spanning multiple jurisdictions or time zones.
• Knowledge and proven success applying of Business Process Reengineering methodologies like Lean Six Sigma.
• Knowledge and proven success with capacity modeling and growth forecasting tools.

Responsibilities

• Uncover opportunities for strategic improvement by investigating and analyzing business situations, focusing on regional and global processes, infrastructure, and capacity planning.
• Lead the development of a standardized approach to process mapping and taxonomy frameworks that align with enterprise standards, creating consistency across the global business.
• Map the gap between where we are and where we want to be, recommending solutions to senior stakeholders that balance client experience, cost, and risk.
• Understand and document the business impact of change—how it affects people, processes, and technology, and clearly articulate the path forward.
• Assess and communicate risks and mitigation strategies to keep everyone informed and confident about the path forward.
• Explore innovation to identify opportunities for AI adoption to optimize our processes and infrastructure.
• Lead discovery sessions with regional stakeholders to uncover, analyze, and refine requirements—ensuring we capture what truly matters.
• Champion collaboration across functional groups and regions by building trust, aligning vision, and enabling teams to work effectively together.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across business.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed