Senior Business Analyst - Fraud & Claims

Citizens•Johnston, RI

1d•Hybrid

About The Position

As a Senior Business Analyst, you will work independently with minimal guidance, contributing to the definition, design, and delivery of initiatives across Fraud and Claims in the Consumer Operations Delivery Town. This role brings deep operational knowledge to help shape solutions that improve effectiveness and efficiency across claims management, fraud detection, and alerts management. We are building the next generation of these platforms, advancing how claims and fraud are supported through intelligent automation. In this role, you will apply operational insight to help translate business needs into practical, scalable product capabilities (e.g., Cypress, Redwood, Oak) that align with both current operations and evolving best practices.

Requirements

Deep, hands-on expertise in claims and/or fraud operations.
Strong ability to translate operational processes into clear, actionable requirements.
Demonstrated ability to identify opportunities to improve and standardize workflows.
Collaborative mindset, with the ability to work effectively across business and technology teams.
Strong communication skills, with the ability to represent the voice of real-world operations.
Bachelor’s degree or 5+ years of relevant professional experience.

Responsibilities

Collaborate with stakeholders across Fraud and Claims to gather, document, and analyze business requirements, translating them into functional specifications.
Analyze workflows to identify opportunities to enhance efficiency, consistency, and automation across claims and fraud operations.
Assess and recommend technology solutions that align with business needs and support the continued evolution of claims and fraud platforms.
Play a key role in project management and work closely with delivery teams to ensure business requirements are accurately implemented and aligned with operational needs.