Senior Business Analyst

Forrester Research•Cambridge, MA

3d•Hybrid

About The Position

At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. Employer Forrester Research, Inc. Job Title Senior Business Analyst Job Requisition 12122.55.15 Salary $94,500.00 per Year Job Location Cambridge, Massachusetts Job Duties Participate in Agile development teams to support database-related tasks during refinement, sprint planning, retrospectives, and daily stand-ups. Design and implement scalable Salesforce solutions that align with database best practices, organizational standards and strategic business objectives. Manage and execute configuration changes across the software development lifecycle, including development, testing, deployment, and maintenance. Analyze Salesforce database performance and security metrics to identify areas for improvement and recommend best practices for optimization. Monitor and evaluate Salesforce platform updates to ensure continued database integrity, security, and performance. Configure and maintain user access controls, including permission sets, profiles, role hierarchies, and field-level security, to enforce data governance policies. Troubleshoot and resolve production issues to minimize downtime and ensure continuity of business operations. Provide onboarding and technical mentorship to junior team members and interns, focusing on Salesforce database standards and practices. Lead peer review sessions to promote adherence to industry and organizational best practices in Salesforce design, testing, and documentation. Develop and maintain documentation for Salesforce database standards, procedures, and workflows to ensure consistency and efficiency across the team. Telecommuting permitted up to 40% from within commutable distance of Cambridge, MA office. Job Requirements Employer will accept a Bachelor’s degree in Management Information Systems, Information Technology, Business Administration, Computer Science, or related field (or foreign equivalent) and two years of experience in the job offered or in a Senior Business Analyst-related occupation. Position requires 24 months of experience in each of the following: Designing and configuring scalable Salesforce database solutions, including custom objects, fields, and automation tools such as Flow Builder and Process Builder. Experienced in Agile methodologies including refinement, sprint planning, stand-ups, and retrospectives which support database-related tasks and ensure alignment with development goals. Proficient in implementing testing strategies across the SDLC to maintain data integrity and support continuous deployment practices. Analyzing complex business requirements, identifying root causes of data issues, and recommending optimized Salesforce solutions. Demonstrated experience managing database changes through the full Software Development Life Cycle, including automated deployments and version control. Experience as a Release Manager, coordinating build and deployment activities of the team in a complex, multi-team development pipeline. Hands-on experience with Salesforce APIs, Apex (including Triggers, Classes, Batch Apex, and Callouts), SOQL, and platform events to support robust Salesforce functionality. Navigating complex relational databases and data warehouses, with a focus on enforcing data governance through permission sets, profiles, and role hierarchies. Salesforce Administrator Certification. #LI-DNP #LI-DNI We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support , and runway they need to go far. We’ll be right there beside you, every step of the way. Let’s be bold, together. Explore #ForresterLife on: Instagram LinkedIn Glassdoor FLSA Status: Exempt Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to [email protected] . Forrester Research, Inc. is an Equal Employment Opportunity Employer. As a federal contractor, Forrester encourages veterans and individuals with disabilities to apply for employment. Benefits at a Glance Benefits at a Glance - Cambridge

Requirements

Employer will accept a Bachelor’s degree in Management Information Systems, Information Technology, Business Administration, Computer Science, or related field (or foreign equivalent) and two years of experience in the job offered or in a Senior Business Analyst-related occupation.
Position requires 24 months of experience in each of the following: Designing and configuring scalable Salesforce database solutions, including custom objects, fields, and automation tools such as Flow Builder and Process Builder.
Experienced in Agile methodologies including refinement, sprint planning, stand-ups, and retrospectives which support database-related tasks and ensure alignment with development goals.
Proficient in implementing testing strategies across the SDLC to maintain data integrity and support continuous deployment practices.
Analyzing complex business requirements, identifying root causes of data issues, and recommending optimized Salesforce solutions.
Demonstrated experience managing database changes through the full Software Development Life Cycle, including automated deployments and version control.
Experience as a Release Manager, coordinating build and deployment activities of the team in a complex, multi-team development pipeline.
Hands-on experience with Salesforce APIs, Apex (including Triggers, Classes, Batch Apex, and Callouts), SOQL, and platform events to support robust Salesforce functionality.
Navigating complex relational databases and data warehouses, with a focus on enforcing data governance through permission sets, profiles, and role hierarchies.
Salesforce Administrator Certification.

Responsibilities

Participate in Agile development teams to support database-related tasks during refinement, sprint planning, retrospectives, and daily stand-ups.
Design and implement scalable Salesforce solutions that align with database best practices, organizational standards and strategic business objectives.
Manage and execute configuration changes across the software development lifecycle, including development, testing, deployment, and maintenance.
Analyze Salesforce database performance and security metrics to identify areas for improvement and recommend best practices for optimization.
Monitor and evaluate Salesforce platform updates to ensure continued database integrity, security, and performance.
Configure and maintain user access controls, including permission sets, profiles, role hierarchies, and field-level security, to enforce data governance policies.
Troubleshoot and resolve production issues to minimize downtime and ensure continuity of business operations.
Provide onboarding and technical mentorship to junior team members and interns, focusing on Salesforce database standards and practices.
Lead peer review sessions to promote adherence to industry and organizational best practices in Salesforce design, testing, and documentation.
Develop and maintain documentation for Salesforce database standards, procedures, and workflows to ensure consistency and efficiency across the team.