Senior Business Analyst - Systems Experience Evolution

TELUS•Rimouski, QC

About The Position

Shape the future of connectivity — lead the transformation driving growth, impact, and innovation nationwide. We are transforming how TELUS connects communities across Canada — and we’re just getting started. As a Senior Business analyst on the System Experience Evolution (SEE) team, you’ll be at the center of a national movement that blends innovation, purpose, and execution. You’ll join our team of experts driving systems and process transformations enabling market expansion, local engagement, and customer growth through the power of PureFibreMC. This is a team that thrives on momentum — fast-paced, highly collaborative, and united by a shared passion for delivering impact where it matters most. If you’re energized by big goals, inspired by teamwork, and ready to help shape the most exciting growth programs, we want to hear from you.

Requirements

7–10 years of professional experience, with minimum 5 years in a business analysis role
Bilingual (English/French) — fluency required
Telecom industry experience — good understanding of the sector
Cross-functional leadership — proven ability to unite diverse teams and perspectives to deliver cohesive, high-impact outcomes
Collaborative influence — experience partnering with Directors, and senior leaders; skilled at influencing without authority
Comfort with ambiguity — you create clarity, structure, and momentum in fast-evolving environments
Strong business and financial acumen — you understand the numbers and the strategy behind them
Analytical proficiency — skilled in using data and dashboards to track performance and drive accountability
Proactive and solution-oriented — curious, initiative-driven, and energized by shaping ambitious growth programs
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Nice To Haves

IIBA certification
Familiarity with TELUS systems and processes
Experience with AI/ML pipelines, LLMs, or NLP applications
University degree in business, communications, project management, or a related field

Responsibilities

Detailing business requirements for critical systems
Facilitating executive workshops
Aligning capability roadmaps
Supporting new market launches
Support strategic initiatives measured by project outcomes, stakeholder satisfaction, and tangible business impact
Solving complex, ambiguous business challenges with clear, actionable strategies
Partnering cross-functionally with product, marketing, CIO, and operations teams to drive alignment and execution
Designing future-ready solutions — develop requirements, process improvements, implement strategic projects, and optimize systems for scale
Empowering leadership decisions through data-driven insights and compelling storytelling that connects performance to impact
Identifying growth opportunities by improving execution, elevating customer experience, and accelerating delivery across community builds and customer programs
Championing collaboration — ensuring milestones, wins, and learnings are shared and celebrated across our national team