Senior Business Analyst

University of Ottawa

13h•Hybrid

About The Position

The Faculty of Engineering strives to provide a learning environment that promotes excellence and innovation, ethical practice and responsibility towards society. Our workplace will challenge, energize and motivate you to be your very best while providing opportunities for career growth and professional development. Our work makes a world of difference in the lives of our students, who will become the next generation of leaders and change makers of our society. Our dynamic community is dedicated to building innovations that will not only help the advancement of technology, but solutions that will revolutionize the industry. We look forward to making the future TOGETHER! Position purpose: Provide guidance and advice to clients in order to align the technology solutions and the business objectives and requirements. Work closely with various levels of senior management, often acting as an official liaison between IT and the client to identify how to apply new technologies and procedures to the organization’s advantage.

Requirements

University Degree in Computer Science, Management Information Systems (MIS) or a related field or an equivalent combination of education and experience
Minimum 3 years of experience supporting business units and their IT needs
Knowledge of computing principles with understanding of business processes and cycles
Knowledge of project management methods and practices
Knowledge of University’s business standards and processes
Knowledge of University’s established IT strategies, policies and procedures and how to apply these to client requirements
Knowledge of various software and web applications
Analytical skills to convert business requirements into technical specifications
Ability to communicate technical concepts in a non-technical manner
Bilingualism - French and English (written and spoken)

Responsibilities

Business Analysis: Lead the evaluation of the business and operational requirements of client requests, to recommend the procedures, implementation, development and improvements deemed necessary. Write business cases and communicate these between IT teams, managers and others involved in the process.
Business Requirements: Identify, design, and refine business process changes and transactions. Develop a full understanding of business requirements in order to translate them into technical specifications to facilitate the development of new systems and ensure development efforts meet the needs of clients.
Risk Assessment: Anticipate risks and issues in plans and requirements and work in collaboration with IT professionals to take appropriate action to mitigate and resolve them. Ensure that designs are implemented into a solution that is fully tested, functional, and accurate. Oversee the smooth transition of all system enhancements into the daily operations of users.
Testing: Design and execute business and end-user test scenarios and integration tests. Ensure that the system meets the requirements in terms of functionality, performance, reliability, and security. Track, monitor and demonstrate completion of a requirement.
Documentation: Prepare technical reports and instructional manuals in order to document systems development and to support users with the use of new systems after implementation. Document application functionality as well as the individual transactions tested, keeping track of the different levels of errors; package service requests, problem logs, and systems enhancements into evolution releases for the business area.
Technical Support and Services: Provide expertise to clients regarding the use of systems. Process various special requests from clients, including the upload or extraction of data and the management of specialized systems.
Development: Maintain and upgrade interfaces to ensure clients are able to access the information and reports required to make informed decisions. Recommend changes to current procedures. Ensure the development and delivery of procedure manuals and training materials.
Systems Assessments: Review existing system capabilities and workflow to determine and recommend if changes or upgrades are possible within existing systems or if new system developments are required in order to increase business efficiency.
Continuous Improvement: Keeps appraised of emerging technologies and identifies opportunities to integrate these technologies into the University’s infrastructure and to automate business processes.

Benefits

The University of Ottawa offers a generous pay and benefits package that includes a competitive salary, a defined benefit pension plan, group insurance coverage and an employee and family assistance program.

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