Senior Business Analyst (Computer Services Officer 4)
About The Position
At CSDS, we prioritize people - both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs. In today’s tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians’ expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered. We don’t just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia’s evolving needs. Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you’ll play a key role in building a more inclusive, responsive government for Nova Scotians. Together, we’re setting new standards for digital public service, delivering resilient solutions that meet today’s needs and anticipate tomorrow’s challenges.
Requirements
- Bachelor of Science in Computer Science plus a minimum of five (5) years’ experience or graduation from a recognized Information Technology program plus five (5) years and six (6) months experience, or an equivalent.
- Ability to identify and manage service improvement opportunities to enhance service delivery with a focus on meeting client needs; lead continual service improvement plans.
- Ability to manage aspects of incident management and related initiatives, including the planning and organization of a broad range of complex business enablement activities involving some uncertainty and requiring the formulation and adjustment of strategies or approaches.
- Ability to guide effective and efficient resolution of incidents resulting in improved recovery time of business operations.
- Ability to conduct and document analysis for trending and reporting to all levels of leadership.
- Ability to mentor, inspire and educate colleagues in the business analysis discipline.
- Ability to provide sound judgment and have strong analytical skills to determine system requirements, evaluate alternatives and provide sound solutions to client business problems.
- Demonstrate exceptional communication skills and political acuity.
- Experience in forming and growing relationships to build trust and collaboration between colleagues, internal/external partners.
- Experience with Internet-era practices, and the ability to effectively engage with multidisciplinary teams to achieve business/policy outcomes.
- Experience working in a complex multi-dimensional organization with varied need for technology solutions.
- Experience providing and receiving highly complex, sensitive and contentious information in situations requiring highly developed interpersonal skills including empathy, persuasion, negotiation and tact.
- Experience planning, facilitating and leading workshops with internal and external participants and facilitate decision making with the business, departmental management, and external vendors (where appropriate).
- Strong negotiation and facilitation skills, be well organized and able to exercise sound judgment under pressure.
- Team leadership experience.
- Knowledge and experience of ITIL processes and standards to implement use and apply these is required for this role.
Nice To Haves
- ITIL certification
- Professional Business Analyst Certification
- Knowledge of established IT strategies, policies and procedures of the Government of Nova Scotia to link these with customer requirements.
Responsibilities
- Leads planning, evaluation, and implementation activities in support of the mandate for continuous service improvement.
- Supports the development, implementation, and administration of the incident management process to ensure the prompt restoration of IT services.
- Leads the end-to-end management of IT incidents and major incidents to minimize business impact and restore services as quickly as possible.
- Coordinates cross-functional technical teams, manages escalations, facilitates stakeholder communications, and ensures timely resolution of service disruptions.
- Conducts post-incident reviews.
- Acts as a bridge between and across IT organization teams to ensure services align with defined technology solutions and business needs.
- Identifies IT problems, recommends solutions, and supports the implementation of business process improvement initiatives to achieve operational efficiencies, program savings, improved client service, and the attainment of strategic goals.
- Rotational 24-hour on-call duties.
Benefits
- Defined Benefit Pension Plan
- Health
- Dental
- Life Insurance
- General illness
- Short and Long Term Disability
- Vacation
- Employee and Family Assistance Programs
- Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
- Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
- Countless career paths
- A Dynamic, client-focused office environment where service excellence and teamwork are our focus.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
