Senior Business Analyst

CVS Health • Amherst, VT

3d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. This role requires close collaboration with internal stakeholders and external service partners to support streamlined business operations and effective communication. Key responsibilities include analyzing and streamlining existing business processes, managing escalations, and coordinating with stakeholders during outages or technical issues. The position requires creating and maintaining policy and procedure documentation, navigating SharePoint, and supporting user acceptance testing (UAT) for enhancements related to member and provider communications. Position will also periodically support Role Based Access Control including reviewing access tickets and gathering information for SOC audits. Additional duties include performing reconciliations, organizing audits, and working with internal and external auditors to maintain compliance and prevent process gaps.

Requirements

• 3-5 years of relevant professional experience supporting business operations, process improvement, and cross-functional collaboration
• Strong communication and organizational skills
• Ability to manage escalations and technical issues
• Business process analysis and improvement
• Policy and procedure documentation

Nice To Haves

• Audit support and reconciliation expertise
• Knowledge of SOC 1/SOC 2 audits and access reviews
• Claims processing knowledge

Responsibilities

• Analyzing and streamlining existing business processes
• Managing escalations
• Coordinating with stakeholders during outages or technical issues
• Creating and maintaining policy and procedure documentation
• Supporting user acceptance testing (UAT) for enhancements related to member and provider communications
• Periodically supporting Role Based Access Control including reviewing access tickets and gathering information for SOC audits
• Performing reconciliations
• Organizing audits
• Working with internal and external auditors to maintain compliance and prevent process gaps

Benefits

• medical
• dental
• vision coverage
• paid time off
• retirement savings options
• wellness programs
• CVS Health bonus
• commission
• short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree