Senior Business Analyst - Workflow Configuration
About The Position
We are looking for a Technical Business Analyst that cares deeply about understanding what customers really need and is passionate about building digital solutions for our customers. In this role you will analyze high level business requirements and translate them into technical specifications. In addition, you will implement the solutions into the WI Workflow Automation platform. We’re seeking a hardworking team member with proven technical expertise and experience working alongside product owners, squad leads, software developers, end users, and colleagues. They will capture requirements, document use cases, write acceptance criteria, and use other tools to convey the ideal user experience.
Requirements
- Bachelor’s degree or equivalent work experience preferred
- 4 – 5 years’ experience in technology / digital products
- Experience eliciting customer / user requirements, crafting use cases, writing user stories
- Experience facilitating requirements capturing sessions with customers, users, internal teams, business partners, etc.
- Experience with software systems with a large customer base
- Experience with projects that have a multi-regional footprint and high impact
- Project management skills
- Ability to prioritize effectively while solving problems analytically.
- Flexibility and adaptability.
- Attention to detail
- Understanding of operational objectives, translating them into efficient solutions.
Nice To Haves
- Experience with JIRA and XTRAC applications preferred
- Experience with configuration, workflow, and BPM (Business Process Management) is a plus
Responsibilities
- Driving the composition, build, and delivery of workflow and process solutions for Workplace Investing Customers
- Working closely and collaboratively with the business partners to collect and document requirements.
- Coordinating the delivery of capabilities to the users.
- Working with teams across different geographical regions and time zones
- Identifying and solving complicated issues quickly and turning them into intuitive and sophisticated solutions.
- Building and maintaining solid relationships with team members, users, customers, and collaborators in person and remote.
- Translating and conveying product strategy in the form of executable product requirements
- Understanding and documenting user scenarios, use cases, the expected user experience
- Defining use cases, user flows, user personas and other artifacts in support of solution development efforts
- Performing ongoing product backlog maintenance and facilitate business partner prioritization sessions
- Handling timeline and delivery expectations
- Working closely with various teams to drive testing, implementation, and deliver capabilities and services
Benefits
- Fidelity will not provide immigration sponsorship for this position.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
