Senior Business Analyst - Salesforce

Advocate Health and Hospitals Corporation•Charlotte, NC

1d•$44 - $66•Remote

About The Position

Primarily will work as an analyst in the context of the Salesforce platform, but will have other business analyst duties, such as creating business intelligence reports from various data sources and platforms. Prepares, analyzes, and interprets process and business intelligence information to assist department leadership in achieving financial, quality, process management and productivity goals. Utilizes business intelligence analysis to develop recommendations used to drive operational and strategic decisions. Prepares business plans, reports and assigned special projects as aligned with department's strategic initiatives. Formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications. Performs and leads tests of software to ensure proper operation and freedom from defects. Responsible to guide and advise subject matter experts, team members, and end-users through analysis, definition, verification, and validation to ultimately ensure that the evolving application meets the business and clinical needs.

Requirements

Bachelor's Degree (or equivalent knowledge) in Computer Science or related field
Typically requires 5 years in working on moderate to complex business process mapping, analysis, defining business and user requirements, acceptance testing and documentation
Proficient in using applications, operating systems and databases to include the hardware, platform, connectivity, and interface design
Proficient at specifying user requirements, interacting with technical, health care staff and vendors, and documenting user needs, outcomes and procedures
Strong project management skills with ability to use project management software
Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and instruct and guide team members
Organizational and analytical skills.
Strong ability for technical problem solving logical and organized thinking.
Strong problem and issue resolution skills
Strong written and oral communication skills.
Ability to effectively handle customer contacts.
Ability to work closely with health care application users, vendors, and technical professionals
Proficient in translating user requirements into system specifications.
Understanding of change management practices and procedures
Demonstrated understanding of technical components and how they relate to applications
Must be able to sit up to 80% of each workday.
Must be able to perform fine hand manipulation when using computer keyboard.
Must have ability to perform work related travel and therefore may be exposed to road and weather hazards.
Exposed to normal office environment
Must operate all equipment necessary to perform the duties of the job

Responsibilities

Designs and develops technical and/or non-technical solutions to moderate to complex business needs and changes by gathering, compiling and reviewing information and data, examining and evaluating existing systems and procedures, identifying alternate courses of action, developing tools and/or improvements using existing software packages and coordinating the development and implementation of new functionality and new applications with user and Information Technology staff.
Assists with conversion and operational support planning activities and task of multiple simultaneous projects. Manages training when applicable.
Identifies how requirements and designs will affect multiple application areas (including Epic and all 3rd party applications) and recommends solutions for those areas to comply with strategic direction.
Acts independently fully understanding client business requirements, offers effective alternatives and works as an integration point to ensure multiple design teams are not in conflict. Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment.
Performs and assist other team members in the analysis, design, configuration, testing and maintenance functions. Resource for assigned application(s). Support and troubleshoot as needed. Respond to user calls as necessary.
Effectively communicate with users addressing certain aspects of complex project requirements such as specifications definition/review, impact monitoring, user updates, training, needs definition and related support; effectively explain the functioning of the application software and related systems to the users.
Communicates and interact with business and technical teams on problems, changes, and enhancements that may impact data, workflow and/or functionality.
Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. Possess expertise in the clinical service lines business unit plus an understanding of the IT organization's systems and capabilities.
Negotiates agreements and commitments by facilitating communication between clinical service lines, business units and IT from initial requirements to solutions
Serves as an experienced Information Technology advisor providing users a better understanding of Epic platform and other computer software capabilities and limitations. Evaluates vendor offerings, software enhancements/review for adherence to technical standards, facilitate development, implementation and maintenance tasks, and maintain the integrity of programs and data
Analyzes business and clinical service line operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. Assist in the business process redesign and documentation as needed for new technology. May make recommendations for buy vs. build decisions and do feasibility studies
Prepares project plans, which includes definition, scope, resources and schedules; prepares a detailed project timeline and budget estimate and completes programs and projects within established budget and deadlines
Coordinates of all aspects of assigned system development, implementation, operation and maintenance; including application design, development, testing and documentation, development tool, network and operating system maintenance and system performance monitoring. Works to assure maximum system availability and data integrity.
Coordinates the development of reports, queries, forms and screens to meet process and information needs of users

Benefits

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

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