Senior Business Analyst, People Digital Experience

Sandisk • Milpitas, CA

1d

About The Position

As a Senior Business Analyst within the People Experience (HR) function, you will be at the center of enabling a future-forward people technology portfolio, leveraging automation and AI to enhance core processes and employee experiences. You will employ product and design methodologies to identify, design, deliver, and continuously improve our technology solutions that address business requirements. Serving as a senior liaison among People Experience, IT, and external vendors (including Workday, ServiceNow HRSD, and other HR platforms), you will translate business strategy into prioritized system enhancements, drive end-to-end solution delivery, and ensure seamless adoption across the organization. If you excel in a fast-paced environment that is instrumental in transforming the employee experience, this position may be an ideal fit. Through the deployment of innovative, seamless, and intuitive people technologies, you will help empower every team member and leader at Sandisk.

Requirements

• 6+ years' experience as a business analyst or product/implementation specialist focused on HR systems (Workday, ServiceNow, etc.).
• Bachelor's degree in related field or equivalent experience
• Led major HR system projects, including requirements, UAT, process mapping, and vendor management.
• Advanced expertise in HRIS platforms and their modules.
• Experience in complex global organizations with diverse HR practices and compliance.
• Strong understanding of HR processes (recruiting, onboarding, talent management, payroll/compensation, absence, performance management) and relevant compliance requirements (SOX, CCPA/GDPR, PII).

Nice To Haves

• Excellent communication, stakeholder management, and facilitation.
• Skilled in key process improvement, product, and design methodologies such as; Lean, Agile, Design Thinking, etc.
• Familiarity with APIs, integrations, and technical concepts to enable effective collaboration with IT.

Responsibilities

• Strategy, Process Design & User Experience Lead discovery and current‑state analysis: map people processes, user journeys, pain points and data flows to identify value opportunities.
• Drive digital and AI transformation initiatives by identifying manual and repetitive people processes and transitioning them into efficient, automated digital workflows.
• Design and prototype streamlined HR workflows and service experiences that prioritize usability, accessibility, efficiency, and compliance.
• Recommend pragmatic solutions that align with Sandisk’s people strategy, roadmaps, and industry best practices.
• Build trusted relationships across the Px and partner teams; present analysis, recommended solutions, and ROI to leadership to secure buy-in.
• Requirements & Solution Design Elicit and validate business needs through interviews, workshops and observation; challenge legacy assumptions and clarify business value.
• Produce implementation-ready artifacts: functional specs, user stories, acceptance criteria, process documentation and data definitions suitable for IT, vendors and contractors.
• Delivery, Integrations & Vendor/Lifecycle Management Translate HR requirements into technical acceptance criteria and coordinate resolution with IT and vendors.
• Act as HR’s primary contact for platform vendors (Workday, ServiceNow HRSD, etc.) during configuration, testing and release.
• Lead enhancement/implementation phases (requirements → design → configuration oversight → cutover), manage risks, dependencies and handoffs.
• Track vendor contracts, SLAs and renewals; evaluate tools/modules and recommend fit-for-purpose options from the systems portfolio.
• Testing, Go‑live & Adoption Own User Acceptance Testing: develop test plans/cases, coordinate HR end-users, capture feedback and triage defects with IT/vendors.
• Validate delivered functionality against requirements and user expectations prior to release.
• Prepare go-live assets (training materials, quick-reference guides, change communications), run or coordinate training, monitor adoption of metrics, and iterate based on post-launch feedback.
• Data, Compliance & Governance Define HR data elements, quality rules and reconciliation processes; coordinate data governance with IT/security/privacy.
• Identify and escalate privacy, access and compliance risks (PII, SOX, CCPA/GDPR where relevant) and work with legal/IT to implement controls.
• Maintain documentation to support audits and governance reviews.
• Systems SME & Tier‑3 Support Maintain practical, high-level configuration knowledge of Workday, ServiceNow HRSD and other HR systems and their business processes.
• Provide tier‑3 troubleshooting support in partnership with IT; monitor and help resolve complex ServiceNow/Workday incidents and tickets.
• As part of our global team, you will be expected to adjust your working hours to accommodate the APAC time zone.

Benefits

• We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program, employee stock purchase plan, and the Sandisk's Savings 401(k) Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees