Senior Business Analyst, IT Operations

ICF•Richmond, VA

1d•$81,499 - $138,549•Remote

About The Position

ICF is seeking a Senior Business Analyst for its Centralized Operations, Analytics and Technology (COAT) group to support ICF's Sightline. In this role, you will work with product managers, technical architects, developers, and clients to define and organize business requirements for a data-driven platform supporting energy efficiency and clean energy programs. The focus is on translating business needs into clear, actionable requirements for technical teams. This involves partnering closely with internal stakeholders to understand business needs, facilitate discussions, and ensure alignment across teams while maintaining clear and up-to-date product documentation. This role is for someone who likes to roll up their sleeves and dive into the details. Successful candidates will be resourceful, self-motivated, and possess exceptional attention to detail. The work requires a true team player who is excited to work on several projects across multiple clients and is comfortable working within technical teams and understanding data concepts without performing hands-on development or data engineering work. Candidates should be comfortable working on a software product development team following a scrum development methodology. Candidates should appreciate a collaborative environment but be highly independent and driven to follow-up on tasks without prompting. The software solution supports complex and data-rich programs, so a desire and experience to communicate and navigate nuanced topics across both technical and non-technical audiences is a must.

Requirements

Bachelor’s degree in Math, Engineering, Science, IT or related discipline (applicants can substitute one year of related experience for one year of education)
5+ years of experience working in a Business Analyst or similar role supporting data-driven or technical systems, with a focus on requirements gathering, stakeholder collaboration, and translating business needs into technical solutions (A Master’s degree or PhD may substitute for up to two years of required experience)
2+ years of experience prioritizing multiple projects to meet goals, deliverables, and time sensitive assignments and deadlines
Demonstrated ability to manage multiple tasks and projects simultaneously with a high degree of accuracy and attention to detail, especially in a consulting environment
Proven track record effectively and independently prioritizing tasks and managing time to meet deadlines in a fast-paced environment
Strong interpersonal, listening, and communication skills, with the ability to clearly articulate complex ideas and build relationships across teams
Ability to collaborate effectively with both technical and non-technical stakeholders and facilitate alignment across cross-functional teams
Excellent interpersonal skills including courtesy, professionalism, and a cooperative attitude
Comprehensive knowledge and experience in MS Office products

Nice To Haves

Prior experience with gathering software requirements, especially related to working with teams to define data needs and ensure clarity of system inputs and outputs
Prior experience prioritizing multiple projects to meet goals, deliverables, and time sensitive assignments and deadlines
Prior experience working in an Agile software development process
Prior experience with supporting data-related workflows or systems
Knowledge and experience with JIRA and/or Confluence
Proven ability to develop system documentation to track issues and to work with developers to ensure that requirements are being met
Experience defining and documenting business processes and software requirements in an agile software development process

Responsibilities

Support various teams by gathering, clarifying, and documenting data-related and system requirements in partnership with stakeholders and within technical teams
Create stories and tasks in JIRA to support the execution of client deliverables
Ensure proper execution of operations work and dev-ops work (enhancements to current products)
Support meetings with stakeholders and help prepare functional requirements documentation, including business requirements, functional specifications, and user stories
Function as liaison between Product, stakeholders, marketing and other supporting functional organizations, facilitating discussions and ensuring clear communication across groups
Convey requirement specifications, and other system documentation in concise and specific language to facilitate stakeholder understanding
Assist project delivery through task tracking and project management using project management tools