Senior Business Analyst IT – Mortgage Loan Origination and Servicing

Pennsylvania Housing Finance Agency•Harrisburg, PA

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Requirements

Bachelor of Science - Computer and Information Science, Equivalent relevant experience (5-7 years)
Relevant professional experience (2-5 years)

Nice To Haves

Entry-level professional with some experience to contribute on a project or program.
Role learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives.
Works on developmental assignments that are initially routine in nature, requiring limited judgment and decision making.
This level is typically focused on self-development.
Requires theoretical knowledge through specific education and training.

Responsibilities

Partner with servicing operations, loan acquisition teams, underwriting, compliance, quality control, and IT teams to gather, document, and validate business requirements.
Translate complex business processes into detailed functional specifications, user stories, process flows, and system requirements.
Lead requirements workshops, stakeholder interviews, and solution review sessions.
Analyze current-state processes and identify opportunities for automation, efficiency improvements, and risk reduction.
Support Agile, Waterfall, or hybrid project delivery methodologies.
Create and maintain complex queries to support business needs and data mining reports.
Support and enhance the loan originations system s used to intake mortgage loan applications and associated documentation from third-party financial institutions.
Analyze workflow routing logic, approval processes, exception handling, and document management capabilities.
Ensure loans are properly reviewed , approved, and boarded into the servicing platform in accordance with investor, regulatory, and internal requirements.
Collaborate with business teams to optimize o riginations workflows, approval hierarchies, and operational controls.
Assist with integration requirements between o rigination systems, servicing platforms, document repositories, and external vendor systems.
Support ongoing enhancements and maintenance of the mortgage loan servicing platform.
Participate in servicing-related initiatives involving escrow, payment processing, investor reporting, customer communications, loss mitigation, default and loan transfers.
Analyze servicing data and workflows to identify system gaps, operational issues, and compliance risks.
Support testing activities related to servicing system upgrades, enhancements, and regulatory changes.
Create and maintain business requirements documents, process maps, workflow diagrams, test plans, and operational procedures.
Develop clear documentation for system configurations, integrations, and business rules.
Recommend process improvements that enhance operational efficiency, scalability, and customer experience.
Coordinate and support user acceptance testing (UAT), regression testing, and production validation activities.
Work closely with QA and development teams to ensure solutions meet business expectations.
Assist with production issue analysis, troubleshooting, and root cause identification.
Support implementation planning, training, and post-production stabilization efforts.
Ensure systems and workflows align with mortgage servicing regulations, investor guidelines, and internal audit requirements.
Support compliance initiatives related to CFPB, RESPA, TILA, FHA, Fannie Mae, Freddie Mac, Ginnie Mae, and other servicing/investor standards.
Assist in audit preparation and remediation activities.