Senior Business Analyst - Applied AI and Innovation

TIEVA

17h•Remote

About The Position

As one of the first hires into TIEVA's AI Practice: Applied AI and Innovation, you will own the business analysis that turns promising ideas into trusted, measurable outcomes. You will work across TIEVA and selected external customer initiatives, leading discovery from the first question through requirements, adoption and value realisation. This is a Senior Business Analyst role first - not a coding role and not a sales role. Partnering closely with the Principal Architect and our growing AI team, you will own the why, what and measures of success. You will make sure we solve the right problem, use reliable data and build something people can confidently use.

Requirements

5+ years' business analysis experience and a track record of delivering complex transformation work.
Strong process and customer-journey mapping, with the judgement to find root causes rather than document symptoms.
Experience building business cases, shaping testable requirements and working confidently with data quality, ownership and integration.
The credibility to work with operational teams, senior leaders and external customers - listening well, challenging constructively and creating shared clarity.
A self-directed, accountable approach: you see what needs doing, create momentum and follow through on outcomes.
Clear communication without jargon, backed by concise, reusable analysis that both business and technical teams can act on.

Nice To Haves

Experience in an MSP or IT services environment, or on automation, workflow, integration or adoption programmes.
A recognised BA or change qualification such as BCS, IIBA, Prosci or APMG.
Curiosity about AI and responsible automation. You do not need to arrive as an AI expert - we will invest in your fluency through training and hands-on work.

Responsibilities

Lead discovery workshops and map end-to-end customer journeys, current-state processes and practical future states.
Turn needs into prioritised use cases, costed business cases, clear requirements, acceptance criteria and measurable outcomes.
Establish data ownership, quality criteria and integration needs before delivery begins.
Drive change and adoption with internal teams and customer stakeholders, using feedback to improve what we deliver.
Own the use-case register, surface risks early and report progress, value and learning to senior leaders.

Benefits

Life Insurance
Pension
£1,000 refer a friend bonus
Profit share bonus scheme (non-sales, subject to T&C’s)
Will writing contribution
Long Service Awards (financial and time rewards)
Electric Car Scheme (salary sacrifice)
Cycle to Work Scheme (salary sacrifice)
Buying holidays (salary sacrifice)
IT Equipment Purchase / Loan Scheme
Financial Wellbeing Tool
Pension Surgery (consultation with a financial advisor)
Discount scheme (retail, experience days, gym membership, etc.)
Travel and accommodation reward scheme (Navan Platform)
Private Medical Insurance – includes optical and dental
Employee Assistance Programme -for you and your family (Counselling, legal advice, career coaching, financial support)
Digital GP
Wisdom Wellbeing Platform
AVIVA Wellbeing Platform
Gym membership contribution
Gym time
Free onsite yoga (TIEVA North office only)
Free eye tests
Flu vaccinations
Fruit basket
Mental Health First Aiders
Holidays – above statutory increasing with service, plus 8 bank holidays
Birthday benefit -Have your birthday off on us!
Enhanced Maternity Pay
Enhanced Paternity Pay
Enhanced Adoption Pay
Compassionate Leave
Jury Duty top up pay
Funeral Leave
Volunteering Days
Comprehensive onboarding plan
Funded training and accreditations
Monthly 121’s
Annual performance reviews
Professional Development Plans
Various internal training opportunities
Access to our Learning and Development Specialist
Welcome goodie bag
Company apparel
Free staff parties
Incentives, competitions and prizes including trips
Staff awards
Opportunity to join various teams, e.g. Culture Team, EDI Team, ESG Team
Free parking at either office location
High quality well-equipped offices – Table football, pinball, pool table, shuffleboard, air hockey, games consoles, darts, multi-faith room, bar, outdoor eating area (subject to location).