SENIOR BUSINESS ADVISOR, OPERATIONS

BDC • Montreal, QC

3d • Hybrid

About The Position

The Senior Business Advisor, Operations delivers both standard and customized advisory mandates focused on improving business performance through process optimization, digital enablement and intelligent use of management systems and data. This role targets experienced professionals who can bridge business processes, technologies (ERP, operational systems, analytics, AI) and change management to help SMEs increase productivity, scalability and decision quality. The Advisor manages end‑to‑end project delivery, acts as a subject matter expert, supports solution development and, when required, contributes to business development activities.

Requirements

• Bachelor’s degree in business administration, operations management, information systems, industrial engineering or related field
• Minimum 10 years of experience in a consulting or advisory environment, with demonstrated exposure to: Business process re‑engineering, Operational performance improvement, Digital transformation of operations
• Strong expertise in business process analysis and optimization, beyond purely technical or engineering approaches
• Solid understanding of management and operational systems, such as: ERP (e.g., Business Central, SAP, Oracle, NetSuite, Acomba, etc.), MES / WMS / CRM, Business intelligence and performance dashboards
• Experience with technology selection, implementation support or optimization is a strong asset
• Good understanding of how data, analytics, automation and artificial intelligence can support: Productivity gains, Better decision‑making, Process standardization and scalability
• Ability to identify realistic, high‑value AI or automation use cases in an SME context (not hype‑driven)
• Comfort collaborating with IT, software vendors and digital specialists, without needing to be a technical developer
• Proven ability to manage and deliver both standard and custom consulting mandates
• Strong project management skills and understanding of professional services delivery best practices
• Ability to translate complex concepts (processes, data, systems, AI) into clear, actionable recommendations for executives and managers
• Strong client advisory mindset with a clear focus on value creation
• Excellent communication and presentation skills
• Ability to effectively engage diverse stakeholders with emotional intelligence
• Comfortable balancing strategic thinking with hands‑on execution
• Bilingualism in French and English, spoken and written, in a professional context
• Willingness to travel within a limited geographic area, with occasional travel across Canada if required

Nice To Haves

• MBA or relevant professional designation is an asset

Responsibilities

• Deliver standard and customized advisory mandates focused on: Business process optimization, Operational performance improvement, Digital transformation of operations, Intelligent use of data, automation and AI to support decision‑making
• Design and implement pragmatic, technology‑enabled solutions adapted to SME realities, including: Optimization of management systems (ERP, MES, CRM, WMS, BI tools), Integration of digital tools to support planning, execution and performance monitoring, Identification of high‑value use cases for automation, analytics and artificial intelligence
• Manage project delivery by: Defining scope, objectives, roadmap and deliverables, Monitoring budget, schedule, risks and quality, Ensuring high professional standards and measurable client impact
• Act as a subject matter expert in operational efficiency, digital operations and emerging technologies by: Staying current on market trends related to management software, data, automation and AI, Contributing to the evolution of practice methodologies, tools and offerings
• Contribute to business development by: Supporting client diagnostics and needs assessments, Providing input to custom proposals and solution design, Supporting Client Partners in positioning value‑added, technology‑enabled solutions
• Work closely with internal partners (Client Partners, Account Managers, Consultants, Business Advisors) to: Transfer knowledge and best practices, Co‑deliver complex mandates, Build internal capability around digital operational excellence
• Participate in practice outreach by: Developing thought leadership and marketing content, Presenting at internal or external events, Actively promoting the practice’s expertise and offerings

Benefits

• Flexible and competitive benefits
• Employee Savings and Investment Plan where BDC matches part of your voluntary contributions
• Defined Benefit Pension Plan
• $750 wellness and health care spending account
• Paid vacation each year
• Five personal days
• Sick days as necessary
• Offices are closed from December 25 to January 1
• Hybrid work model

What This Job Offers

• Job Type: Full-time
• Career Level: Senior