Senior Builder - Technical Program Manager, Ring Agent Platform Org

Amazon • Hawthorne, CA

4d • Onsite

About The Position

We are seeking a Senior Builder - Technical Program Manager to join the Agent Platform Org within RBKS. This team is building the future of data and AI agent platforms that power product development for millions of smart home devices and services worldwide. In this role, you will combine deep technical program management expertise with an AI-native mindset to drive the architecture, delivery, and adoption of agent-based platforms across the RBKS portfolio. The right candidate has a strong technical background, demonstrated experience leading complex cross-functional programs, and genuine passion for AI/ML technologies. You don't just manage programs — you define the problem space, shape the technical direction, build with AI, and hold yourself and the org to the highest delivery bar. You operate across what were previously separate functional boundaries: driving architecture, writing specs, prototyping with AI agents, coordinating engineering execution, and shipping products that delight customers.

Requirements

• 5+ years of technical product or program management experience
• 5+ years of working directly with engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience building and evaluating system-level technical design
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Experience with AI/ML technologies, including AI development IDEs, agent frameworks, LLMs, RAG systems, model serving infrastructure, or data platforms at scale

Nice To Haves

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience in software development
• Experience building or operating AI-native tooling, automations, or workflows that improved team effectiveness

Responsibilities

• Own complex, cross-team workstreams spanning data infrastructure, business analytics, software development, and agent orchestration — defining how work gets done, not just what gets done
• Drive architectural decisions and technical planning for large-scale AI agent platforms across the Ring, Blink, Key, and Sidewalk ecosystems
• Define and drive multi-quarter technical roadmaps, breaking ambiguous problems into actionable plans with clear milestones and KPIs
• Anticipate bottlenecks, surface cross-team dependencies, provide escalation management, and make tradeoffs balancing customer needs, business requirements, and technical constraints
• Embed AI-native practices into program execution: design workflows with AI and automation as a first principle, and build reusable tooling that raises the org's effectiveness
• Set standards and create mechanisms that improve quality, speed, and predictability of delivery across multiple teams
• Develop the Builders around you — raise the technical and AI fluency bar through mentoring, pairing, and example
• Communicate program health, risks, and outcomes with clarity to senior leadership

Benefits

• sign-on payments
• restricted stock units (RSUs)
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed