Senior Branch Optimization and Support Analyst

First Hawaiian Bank • Honolulu, HI

76d

About The Position

First Hawaiian Bank is seeking a Senior Branch Optimization and Support Analyst to join the Branch Service Delivery Team. The Senior Branch Optimization & Support Analyst serves as a strategic business partner responsible for driving operational excellence, process optimization, service consistency, and successful implementation of initiatives across the branch network. This role independently evaluates branch operations, analyzes performance trends, identifies opportunities for improvement, and develops solutions that enhance efficiency, employee effectiveness, customer experience, and operational performance. Beyond analysis and recommendations, the Senior Analyst is accountable for facilitating cross-functional collaboration, managing complex initiatives and implementations, evaluating operational impacts and risks, and promoting sustainable process improvements that support the strategic direction of the branch network.

Requirements

• Strategic business partner
• Drives operational excellence
• Drives process optimization
• Drives service consistency
• Drives successful implementation of initiatives
• Evaluates branch operations
• Analyzes performance trends
• Identifies opportunities for improvement
• Develops solutions
• Enhances efficiency
• Enhances employee effectiveness
• Enhances customer experience
• Enhances operational performance
• Facilitates cross-functional collaboration
• Manages complex initiatives and implementations
• Evaluates operational impacts and risks
• Promotes sustainable process improvements

Responsibilities

• Driving operational excellence, process optimization, service consistency, and successful implementation of initiatives across the branch network.
• Independently evaluating branch operations.
• Analyzing performance trends.
• Identifying opportunities for improvement.
• Developing solutions that enhance efficiency, employee effectiveness, customer experience, and operational performance.
• Facilitating cross-functional collaboration.
• Managing complex initiatives and implementations.
• Evaluating operational impacts and risks.
• Promoting sustainable process improvements that support the strategic direction of the branch network.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed