Senior Branch Banking Specialist

Shore United Bank • Cambridge, MD

4d • Onsite

About The Position

Shore United Bank is a full-service financial institution with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you. In addition to banking, we offer trust and wealth management services through Wye Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals. Shore United Bank is seeking a Senior Branch Banking Specialist (Senior Teller) to join our team. As a Senior Branch Banking Specialist, you will play a key role in supporting the Branch Banking Supervisor by coordinating the daily operational functions of the branch, ensuring exceptional customer service, and promoting adherence to regulatory requirements, policies, and procedures. This position assists in overseeing branch operations, supporting staff development and performance, and helping to maintain an efficient and compliant work environment. In addition to operational leadership responsibilities, the Senior Branch Banking Specialist actively supports branch sales initiatives and delivers outstanding service to customers through accurate and efficient transaction processing. The ideal candidate is skilled in customer interactions, asks thoughtful questions to understand financial needs, and recommends appropriate banking products and services that provide effective solutions. This role requires strong communication skills, attention to detail, and a commitment to building lasting customer relationships while contributing to the overall success of the branch.

Requirements

• High school diploma/GED equivalent.
• 1 year experience successfully providing excellent customer service in a fast-paced environment.
• Prior Teller experience required.
• Ability to manage multiple priorities daily.

Responsibilities

• Supports Branch Banking Supervisor in coordination of the operational functions of staff by scheduling work, providing direction, monitoring workflow, assisting with transactions, balancing, and maintaining daily cash items, maintaining supplies, opening, and closing the office, preparing reports, and resolving problems according to existing operational policies and procedures.
• Establishes new banking relationships through conversations based on their financial needs.
• Provides account servicing and maintenance to include address changes, ATM card disputes, online banking setup and reset of passwords.
• Coaches the team to refer bank products and services to customers by having beneficial conversations during daily transactions.
• Opens new consumer and business accounts including CD’s, IRAs, and safe deposit boxes
• Oversees compliance with regulations and Branch operational policies and procedures by performing audits relating to cash, performing weekly Monetary Instrument Log (MIL) reports on money orders and official checks, conducting branch security checks of alarm and video systems, and completing required reports according to established policies, procedures, and regulations accurately and timely.
• Performs operational duties by conducting paying and receiving activities and processing work while maintaining audit standards, security, and control functions to protect the Bank from loss.
• Promotes timely and courteous service by ensuring questions are answered, providing friendly and accurate service, making proper referrals as necessary, meeting customer needs and expectations, uphold and meet customer service guidelines, and help Branch staff to understand and deliver these guideline standards.
• Assists in the evaluation of new staff, provide direction, training, coaching, development, and monitoring of performance, motivate staff, and communicate changes in policies and procedures.
• Works closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, Branch Lenders.
• Represents the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers.
• Performs and provides support as the backup Branch Banking Supervisor daily in supervision duties and workflow.
• Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
• Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence.
• Consistently demonstrates the Company’s core values and principles through behaviors, actions, and decisions.

Benefits

• health
• dental
• vision
• company-paid life insurance
• mental health well-being
• company paid short-term and long-term disability
• Paid parental leave
• 401k savings plan with up to a 4% company match
• Employee Stock Purchase Plan
• Education Assistance
• employee banking services
• loan discount program
• career development program
• Employee Assistance Program
• wellness initiatives
• Opportunity for growth and advancement
• Paid training program and continuous training sessions throughout the year on various topics
• Generous paid time off and paid sick time
• Community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED