Senior Bodily Injury Claims Adjuster, Personal Lines
About The Position
The Senior Bodily Injury Claims Adjuster, Personal Lines will act as the primary point-of-contact for insureds regarding general claim questions and reporting. This role involves identifying and performing coverage analysis, preparing reservation of rights/declination letters, and making liability decisions. The adjuster will analyze aggravating factors, potential for shared responsibility, and set up subrogation as applicable. They will also manage and work with defense counsel to develop case strategy, conduct pre-litigation investigations, and maintain cases on diary for proper file management, evaluation, strategy, and timely reserve recommendations. The position requires keeping current running notes, prioritizing and evaluating claims (primarily injury/casualty with attorney involvement), and negotiating claim settlements or issuing denials. The role requires knowledge of state regulatory and statutory requirements for a multi-state region and may also involve handling complex property claims and renters injury claims.
Requirements
- Bachelor’s degree from a four-year college or university; or 1-5 years related experience and/or training; or equivalent combination of education and experience.
- Experience handling attorney represented bodily injury (BI/UM/UIM) exposures in a personal lines claim’s environment.
- Experience handling physical damage exposures in a personal lines claims environment.
- Detailed oriented with the ability to work in a team environment and be flexible to daily changing needs and job duties.
- Ability to analyze and problem solve, working closely with others to coordinate and complete projects.
- Ability to think critically and resolve problems of varying complexity.
- Ability to perform with minimal supervision.
- Self-motivated with a strong work ethic.
- Excellent oral, written and interpersonal communication skills.
- Must be customer service oriented, highly organized and efficient.
- Effective Computer Skills.
- Advanced Microsoft Office Skills.
- Ability to learn multiple software applications.
- Must obtain applicable adjusters license(s) by state within 3 months of start date.
Nice To Haves
- Auto bodily injury attorney represented and/or litigation experience.
- Multiple language skills a plus.
- TX Adjuster License.
Responsibilities
- Act as point-of-contact for insureds regarding general claim questions and reporting of claims.
- Identify and perform coverage analysis and prepare reservation of rights/declination letters when appropriate.
- Make liability decisions, analyze aggravating factors and potential for shared responsibility, and set up subrogation (as applicable).
- Manage and work with defense counsel (as applicable) to develop the case to include expert support and case strategy.
- Conduct proper reviews and independent investigations pre-litigation.
- Maintain cases on diary to ensure proper file management, evaluation, strategy, and timely reserve recommendations are handled.
- Keep current running notes to reflect file development and ensure proper documents are maintained in the claims system.
- Prioritize and evaluate claims, the majority will be injury/casualty with attorney involvement.
- Negotiate claim settlements with plaintiff counsel as indicated, or issue denials to claimant/claimant attorney as appropriate.
- Use knowledge of state regulatory and statutory requirements for a multi-state region.
- May also handle multi-compete/complex property claims and renters injury claims.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
