Senior BizOps Engineer

Mastercard•O'fallon, MO

1d•Onsite

About The Position

The Shared Component Security Services BizOps team is looking for a BizOps Engineer with Site Reliability Engineering (SRE) mindset who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices. This role will engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement. The engineer will analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns. They will support services before they go live through activities such as system design consulting, capacity planning and launch reviews. Maintaining services once they are live by measuring and monitoring availability, latency and overall system health, and scaling systems sustainably through mechanisms like automation, and evolving systems by pushing for changes that improve reliability and velocity are key aspects of this role. The engineer will support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. Practicing sustainable incident response and blameless postmortems, and taking a holistic approach to problem solving by connecting the dots during a production event through the various technology stacks that make up the platform, to optimize mean time to recover are also expected. The role involves working with a global team spread across tech hubs in multiple geographies and time zones, and sharing knowledge and mentoring junior resources.

Requirements

BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
Experience with algorithms, data structures, scripting, pipeline management, and software design.
Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
Ability to help debug and optimize code and automate routine tasks.
Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
Engineer with experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef.
Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is required.

Nice To Haves

Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby.
Interest in designing, analyzing and troubleshooting large-scale distributed systems.
Appetite for change and pushing the boundaries of what can be done with automation.

Responsibilities

Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
Practice sustainable incident response and blameless postmortems.
Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover.
Work with a global team spread across tech hubs in multiple geographies and time zones.
Share knowledge and mentor junior resources.
Design, implement, and enhance our deployment automation based on Chef. We need proven experience writing chef recipes/cookbooks as well as designing and implementing an overall Chef based release and deployment process.
Use Jenkins to orchestrate builds as well as link to Sonar, Chef, Maven, Artifactory, etc. to build out the CI/CD pipeline.
Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible.
Design and implement a Git based code management strategy that will support multiple environment deployments in parallel. Experience with automation for branch management, code promotions, and version management is a plus.

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
16 weeks of new parent leave
up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement