Senior Billing Specialist

Conterra Ultra Broadband•Charlotte, NC

3d•Onsite

About The Position

Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network. We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider. Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people—and how much we care before, during, and after the build—that truly sets us apart. As we continue to expand our business, we are looking for talented people with a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team. This position is based at the headquarters in Charlotte. The position is a unique opportunity to provide end-to-end billing execution across all products and customer types, including standard commercial and E-Rate customers. This role ensures accurate order entry, timely invoicing, proper cash application, and effective resolution of billing issues while maintaining compliance with internal controls and billing policies. In addition to supporting the standard commercial customers, the Senior Billing Specialist is responsible for administering and executing all billing activities related to Conterra's E-Rate customers and programs. This role ensures accurate invoicing, compliance with Universal Service Administrative Company (USAC) requirements, funding documentation management, reimbursement support, audit readiness, and coordination between Legal, Finance, Operations, Sales, Customer Care, and E-Rate program stakeholders. The position serves as the subject matter expert for E-Rate billing processes and works closely with the Billing, Collections, Service Delivery, and accounting teams to maintain compliance while supporting timely revenue recognition and cash collection.

Requirements

5+ years of billing experience in a complex, high-volume environment. Telecommunications or Utility billing highly preferred.
Familiarity with E-Rate billing processes and USAC requirements is strongly preferred.
Familiarity with automated billing applications and other systems such as Salesforce and Sitetracker.
Excellent understanding of bill cycle management is a must.
Demonstrated verbal and written communication skills.
Proven analytical and problem-solving skills.
Ability to handle multiple tasks simultaneously.
Possess strong customer-centric focus and approach.

Responsibilities

Manage end-to-end E-Rate billing activities for all eligible customers and contracts.
Prepare and process monthly E-Rate invoices and billing adjustments.
Ensure billing aligns with approved funding commitments, contract terms, and service delivery milestones.
Validate customer billing accuracy prior to invoice issuance.
Monitor E-Rate billing schedules and ensure compliance with funding requirements.
Maintain documentation supporting all E-Rate billing transactions.
Track E-Rate reimbursement status and funding utilization.
Reconcile approved funding commitments to billed and collected amounts.
Maintain working knowledge of E-Rate program requirements, FCC regulations, and USAC guidelines.
Ensure compliance with all documentation, retention, and invoicing requirements.
Support preparation and submission of BEAR, SPI, and other reimbursement-related documentation as required.
Coordinate responses to USAC inquiries, audits, and program reviews.
Perform accurate order entry and billing setup for all products and services.
Establish recurring and non-recurring charges in accordance with contracts and pricing approvals.
Validate service activation dates and billing start dates.
Ensure billing aligns with executed agreements, amendments, and change orders.
Generate and review monthly recurring and non-recurring invoices.
Ensure invoices are accurate, complete, and issued timely.
Identify and resolve billing discrepancies prior to invoice issuance.
Support billing close activities and deadlines.
Apply customer payments accurately and timely.
Research unapplied cash, short payments, overpayments, and discrepancies.
Coordinate with Collections to resolve payment issues.
Support lockbox and electronic payment processing as applicable.
Research billing inquiries, disputes, and customer questions.
Prepare billing adjustments, credits, and rebills with appropriate documentation.
Ensure approvals are obtained in accordance with internal controls.
Maintain audit-ready support for all billing changes.
Partner with Sales, Service Fulfillment, Customer Care, Collections, and Accounting.
Communicate billing issues clearly and professionally to internal stakeholders.
Support issue resolution to minimize revenue leakage and customer dissatisfaction.
Follow documented billing policies, procedures, and internal controls.
Maintain accurate documentation to support audits and compliance reviews.
Identify process improvement opportunities and recommend enhancements.
Support cross-training and knowledge sharing within the Billing team.