Senior Billing Specialist III- BDCU
About The Position
This position will be responsible to ensure that our customers are accurately invoiced and loan information creations are processed and funded. Responsibilities include; identifying trends in billing issues and resolving these issues with IT, Customer Care or other organizations, user acceptance testing new IT projects, and providing coaching to various other teams. NRG offers a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.
Requirements
- Billing/accounting principles experience
- High school diploma or equivalent
- Advanced skills with MS Office specifically Excel
- Salesforce experience
- Zuora Experience
- Billing Experience
- Basic knowledge of bookkeeping and/or accounting principles
- Must be highly detail oriented with exceptional follow up and organizational skills
- Ability to take a data set and analyze and extrapolate data to determine a course of action
Nice To Haves
- Salesforce (preferred but can be taught for the right candidate)
- Zuora (preferred but can be taught for the right candidate)
Responsibilities
- Coaching and training for departments on deficiencies in training
- Daily monitoring of billing exceptions reports and correction of any errors
- Identify and report problems to appropriate audiences
- Researching account activity to protect the company from potential fraud
- Provide guidance on various project initiatives prioritize issues
- Responsible for setting goals and objectives for staff under direct supervision and for ensuring goals and objectives are met
- Approves Vacation, sick time and approves weekly time cards for department personnel
- Effectively lead and retain BDCU staff by fostering a team environment and providing opportunities for staff to develop new skills
- Works extremely well under pressure, meet multiple and often competing deadlines
- At all times demonstrates cooperative behavior with supervisors, subordinates, and colleagues
- Work closely with Vivint Technology (VT) to provide logic on updating exceptions and creating new ones with new products offered at Vivint
Benefits
- Some overtime required with seasonality and as special projects arise.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
