Senior Billing & Collection Specialist

Juniper Square•,

1d•$60,000 - $83,000•Remote

About The Position

As Juniper Square continues to expand, our billing complexity has intensified, driven by a tripling of transaction and invoice volumes over the last 18 months. We are seeking a Senior Billing & Collections Specialist to join our team and help navigate this increased scale. In this hands-on role reporting directly to the Billing & Collections Manager, you will collaborate closely with team members to ensure invoice accuracy, manage daily cash application, and provide guidance on invoice processing within Zone.

Requirements

At least 4 years of professional billing experience, particularly with intricate billing scenarios
Proven capability to analyze vague contract terms and determine precise billing consequences
Practical familiarity with Zone or equivalent NetSuite-native billing software, including the ability to train and guide team members
Proficiency in cash and payment applications, including matching and posting customer payments against invoices
Familiarity with Salesforce for navigating and extracting contract, account, and opportunity details
Adept at utilizing AI productivity tools (such as ChatGPT and Claude) to enhance daily workflows
Background in collections is advantageous, though the primary emphasis remains on billing mastery
Collaborative mindset with a strong emphasis on teamwork; comfortable guiding colleagues on workflows without needing a formal title
Strong interpersonal skills to interact with cross-functional internal stakeholders and a proactive approach to asking clarifying questions
Prior background in the Services and SaaS sectors is preferred.
Highly resourceful with the capability to independently investigate and resolve questions when details are scarce.
Thrives and operates effectively within a high-speed, dynamic workplace.
Advanced proficiency in Excel, particularly utilizing calculations from the Fund Admin team, is a distinct plus.

Responsibilities

Review customer contracts and correspondence, interpreting ambiguous contract language to determine correct billing treatment
Process invoices and credit memos for complex or non-standard billing scenarios
Guide and support teammates on invoice processing workflows within Zone
Review invoices processed by the team for accuracy before sending out to customers
Respond to customer billing inquiries via email, researching and providing accurate answers in a timely manner
Perform daily cash application: match incoming customer payments to invoices and post accordingly
Own follow-up on past-due accounts, coordinating escalations with Fund Admin/CX as needed
Monitor AR aging and flag at-risk balances to the Billing & Collections Manager
Play a key role in ongoing process improvements and workflow refinement within Zone (project-based work)
Manage increased workload during peak Fund Admin billing cycles (December, March, June, September)
Partner cross-functionally with Deal Desk on contract structuring, and with Fund Admin/CX on billing and collections
Comfortable using AI tools to improve productivity and efficiency across billing, cash application, and reporting workflows