Senior Bilingual Content Strategist, (Senior Consultant, Experience & Design)

Fearless • Baltimore, MD

44d • $96,132 - $162,462 • Remote

About The Position

We are seeking a Senior Bilingual Content Strategist as part of our Senior Consultant, Experience & Design career path to lead the translation, localization, and quality assurance of Spanish-language content for state claimant and employer-facing digital services. This role is first and foremost responsible for ensuring that English content is translated into clear, accurate, legally sound, and culturally appropriate Spanish. The ideal candidate understands that effective translation goes beyond language fluency—it requires deep knowledge of cultural nuance, plain language principles, and the ability to preserve legal and regulatory intent while making complex government information understandable to diverse Spanish-speaking audiences. This individual will also leverage content strategy experience to improve content quality, collaborate with product and design teams, and help establish scalable bilingual content workflows within an agile, human-centered design environment. This is a fully remote role. At Fearless, the Senior Consultant combines expertise in Content Design, Content Strategy, Product Design, Service Design, User Research, and UX leadership. This role will possess the necessary skills at an advanced level of proficiency for setting the vision, strategy, and systems that guide cross-functional design teams in creating scalable, impactful, and user-centered solutions. The role requires a balance of strategic foresight, design mentorship, and hands-on expertise to deliver high-quality products and services that meet user, customer, and organizational needs.

Requirements

• Minimum of 7 years of experience in content strategy, localization, translation, UX writing, or content design supporting digital products or large-scale websites.
• Bachelor’s degree in Communications, English, Journalism, Translation, Linguistics, Spanish, or a related field, or equivalent professional experience.
• Native or professional fluency in both Spanish and English with demonstrated experience translating and localizing digital content for Spanish-speaking audiences.
• Extensive experience translating, reviewing, and validating Spanish-language content involving legal, regulatory, public benefits, healthcare, financial, or government information, where accuracy is critical.
• Strong understanding of cultural and regional language differences within Spanish-speaking audiences and the ability to make appropriate localization decisions.
• Demonstrated ability to preserve legal and regulatory intent while producing clear, plain-language translations that are accessible and easy to understand.
• Experience applying plain language principles, accessibility standards (WCAG), and human-centered design practices to bilingual digital content.
• Experience collaborating with cross-functional agile teams, including product managers, UX designers, engineers, and content stakeholders.
• Demonstrated content strategy experience, including content governance, content modeling, content audits, or information architecture, to support scalable content operations.
• Ability to sit for extended periods while working on a computer or during meetings.
• Must be able to travel occasionally to client sites or company meetings, which may involve driving or flying.
• Ability to communicate effectively via phone, email, and in-person, requiring clear speech, listening, and written communication skills.
• Ability to move within an office environment, including reaching for files, using office equipment, and occasional light lifting (up to 10 pounds).

Nice To Haves

• Experience working with translation management or localization platforms (such as Localize, Smartling, Phrase, Crowdin, or similar).
• Experience supporting government digital services, unemployment insurance, workforce development, or other public benefits programs.
• Experience reviewing or improving machine-assisted translations and establishing localization quality assurance processes.
• Familiarity with generative AI and translation technologies to improve localization workflows while maintaining human quality review.
• Google UX Design Certificate, Content Strategy for Professionals specialization, ATA certification, or other professional translation or localization credentials.

Responsibilities

• Lead the translation, localization, and quality assurance of English content into Spanish for claimant and employer-facing digital experiences.
• Review and validate Spanish-language content to ensure translations are legally accurate, culturally appropriate, consistent with program terminology, and aligned with plain language and accessibility standards.
• Translate and adapt user-facing content—including instructional text, workflows, help content, notifications, and application guidance—while preserving the intent of the original English source.
• Ensure legal, regulatory, and public benefits information is accurately represented in Spanish with no loss of meaning or ambiguity.
• Serve as the primary subject matter expert for Spanish-language content quality, partnering with stakeholders to resolve linguistic, cultural, and terminology questions.
• Review and refine machine-assisted translations produced through localization tools to ensure they meet quality and accuracy standards.
• Partner with product managers, UX designers, content designers, and engineers to integrate high-quality bilingual content into sprint delivery cycles.
• Contribute to content strategy by helping define content standards, governance, and reusable patterns that support scalable bilingual experiences.
• Conduct content audits and recommend improvements to clarity, consistency, accessibility, and user comprehension.
• Support metadata, information architecture, and content organization efforts where appropriate to improve findability and maintainability.
• Participate in user research and content validation activities to ensure translated content effectively serves Spanish-speaking users.
• Collaborates with cross functional teams
• Coach, mentor, and develop peers in a manner that allows for knowledge sharing that strengthens the design community within the organization
• Earn the trust of your customer and teammates by delivering world class services.
• Drive accountability and delivery by ensuring project objectives are not only met on time but aligned with client priorities and Fearless standards of excellence. Anticipate risks and implement proactive solutions to keep initiatives on track.
• Take ownership of risk management by monitoring deliverables across the team, identifying issues early, and coaching teammates on mitigation strategies while keeping leadership informed.
• Shape client engagement and intelligence-gathering efforts by actively cultivating relationships with stakeholders, synthesizing insights across the client organization and partner ecosystem, and providing Fearless leaders with actionable recommendations that inform strategy and strengthen delivery outcomes.
• Deliver expected outcomes that are intuitive, accessible, and aesthetically compelling
• Offer and implement innovative solutions that include design best practices, tools, and research methods
• Serve as a trusted advisor in your area of expertise
• Lead and align stakeholders with product and project goals that drive adoption, retention, and customer satisfaction as well as Fearless success

Benefits

• Flexible, life-friendly schedules
• 100% coverage for our medical HSA plan + HSA contributions
• Dental & vision covered 100% for you and your dependents
• Competitive premiums for HMO/PPO and dependent coverage
• 401(k) with 4% match & immediate vesting
• Paid Parental Leave and 12 weeks paid FMLA
• Generous PTO, 11 Federal Holidays, a Birthday Holiday, and Sick Leave
• Up to 15 days for Jury Duty and Bereavement Leave
• Education, wellness, and tech allowances
• Referral bonus: $6K–$12K for each successful referral
• Pet insurance & discount plans
• Employee Assistance Program (EAP)
• Legal support, life insurance, disability coverage
• Performance-Based Bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Senior