Senior BESS Service Technician

Nidec•Brooklyn Heights, OH

3d•Onsite

About The Position

The Senior BESS Service Technician functions as the highest‑level individual contributor within the Field Service Representative career path. The role independently manages complex service engagements, supports critical customer operations, and resolves non‑routine service challenges. Success is demonstrated through exceptional service execution, strong customer relationships, minimized service risk, and leadership in field service best practices.

Requirements

High school diploma or equivalent required
Minimum 7 years of progressive field service, customer service, or technical support experience, reflecting senior‑level capability
Ability and willingness to travel extensively to customer or job sites
Expert‑level knowledge of field service operations and customer support practices
Proven ability to independently manage complex, high‑pressure service environments
Strong problem‑solving, decision‑making, and risk‑management skills
Exceptional customer‑service, communication, and interpersonal skills
High attention to safety, quality, and documentation accuracy
Ability to lead, mentor, and influence others without direct authority
Strong organizational skills and ability to manage competing priorities
Demonstrated professionalism, judgment, and accountability

Nice To Haves

Associate degree, technical training, or equivalent experience preferred

Responsibilities

Independently lead and execute advanced, non‑routine field service activities including installations, maintenance, repairs, inspections, and system support
Manage high‑priority, complex, or escalated service engagements with significant customer impact
Serve as the primary on‑site representative during critical service events or outages
Make field‑level decisions to balance safety, service quality, customer needs, and operational risk
Act as a trusted senior on‑site contact for customer leadership and key stakeholders
Communicate service plans, findings, risks, and outcomes clearly and professionally
Manage customer expectations during complex or disruptive service situations
Protect and strengthen long‑term customer relationships through professionalism and results
Demonstrate leadership in safety culture and compliance with all site, environmental, and company requirements
Identify and mitigate safety, quality, and procedural risks in the field
Serve as an escalation point for safety or compliance issues during service execution
Support regulatory inspections, audits, or customer compliance reviews as needed
Ensure accurate, detailed, and timely completion of service documentation, reports, and work orders
Verify service records, observations, and materials usage for completeness and accuracy
Analyze service data and trends to identify recurring issues or improvement opportunities
Coordinate service activities involving Field Service Representatives, Engineers, Technicians, and Coordinators
Work closely with operations, engineering, logistics, and service leadership to resolve complex issues
Support planning and execution of major service initiatives, outages, or enterprise customer events
Provide mentoring, training, and work guidance to other Field Service employees
Review service work for quality, accuracy, and adherence to procedures
Share best practices, lessons learned, and service standards across the field organization
Contribute to development and refinement of service procedures and training materials