HR Compensation and Benefits - Senior Benefits Analyst (Hybrid)

The Hanover Insurance Group•Worcester, MA

12h•$81,800 - $105,000•Hybrid

About The Position

The Hanover is seeking a Senior Benefits Analyst to play a key role in delivering a high-quality, employee-focused benefits experience. In this role, you will collaborate closely with internal and external partners to ensure the seamless administration of our benefit programs while supporting the design, planning, and ongoing enhancement of our offerings. You will serve as a trusted resource, providing benefit plan interpretation, guidance, and counsel to Human Resources, employees, and managers. This position requires strong analytical and consulting skills, along with the ability to translate complex information into clear, actionable insights that drive effective decision-making and exceptional employee support. Success in this role requires a high level of attention to detail, sound judgment, and a proactive approach to solving problems in a fast-paced environment. At The Hanover, we recognize that how we work continues to evolve. We are committed to fostering flexibility and empowerment through a hybrid work model that balances meaningful collaboration with individual autonomy. This role is based in our Worcester, MA office. We are proud to be an inclusive and diverse organization dedicated to attracting, developing, and retaining exceptional talent. We believe that diverse perspectives lead to stronger outcomes, and we are committed to fostering an equitable workplace that reflects our CARE values—Collaboration, Accountability, Respect, and Empowerment—while supporting our employees and the communities we serve.

Requirements

5+ years of related benefits experience required
Bachelor’s Degree preferred
Experience working with external benefit vendors and/or brokers
Project management experience
Advanced analytical skills utilizing excel
Ability to operate under limited direction
Strong critical thinking skills
Ability to adapt to ever changing environment
Highly collaborative and intellectually curious
Excellent attention to detail
Experience utilizing data and identifying trends
Experience providing benefits consultation to the business and HR partners on health, welfare, and retirement related benefits matters
Highly collaborative working style
Must have the ability to prioritize effectively, be resourceful and perform tasks quickly and efficiently
Strong communication and organizational skills
Ability to stay current on and ensure compliance with applicable regulations
Must have the ability to be flexible and easily adaptable to change

Responsibilities

Provides consultation on Health and Welfare and Retirement Benefit matters, including but not limited to ERISA appeals, interpretation of plan documents, claims resolutions and administrative challenges
Responsible for maintaining compliance with all state and federal regulatory requirements, including ongoing assessment of evolving benefits compliance changes
Evaluates market trends and data to ensure competitiveness of benefits programs
Analyzes and ensures effectiveness of benefits programs and recommends changes or improvements
Responsible for partnering with multiple vendors and brokers on benefits escalated issues, claims resolutions and ongoing benefits related activities
Participates in business system requirements for benefits enrollment and other benefits related systems as well as benefits systems audits, testing and vendor integration file feed issues
Trains HR Call center on benefits escalations with overall responsibility for assisting employees with complex escalated benefits issues
Provides recommendations on how best to streamline and improve processes through various methods (e.g., system enhancements, communications, education and content, vendor capabilities, etc.)
Assists in the development of recommended policy changes or new benefits programs. Prepares and delivers presentations concerning new benefits policies or programs.
Plays a lead role in annual benefits events such as open enrollment
Act as a key source of information for the business by providing perspective and consulting on all benefits matters
Responsible for enterprise-wide HR project participation/management