Senior Benefits Analyst

TriNet•Atlanta, GA

1d•Onsite

About The Position

The Senior Benefits Analyst facilitates initiatives undertaken by the Benefits Carrier Management team and extensively engages, interacts and partners with internal colleagues and external vendor contacts. This position supports Insurance Services leaders in collaborating to achieve specific segments of the overall benefits renewal process. This includes implementing new benefits strategies and managing escalated vendor relations issues.

Requirements

Bachelor's degree in finance, economics, or other business-related area, or equivalent education and experience required
Typically 5+ years in healthcare analytics and/or insurance with Open Enrollment experience required
Experience in a customer service environment
Demonstrate ability to work independently with minimal direction while effectively prioritizing and driving tasks to completion.
Ability to solve problems and troubleshoot systems
Strong organizational and project management skills with the ability to manage time
Ability to identify, analyze, diagnose, and resolve critical client/carrier issues and trends.
Ability to create and deliver effective presentations and deliver technical training
Strong knowledge of regulations and laws pertaining to benefits administration
Attention to detail in documents, correspondence, and process adherence
PeopleSoft, MS Office Suite: Excel, Access, Visio, PowerPoint, Project Management, Teams, SharePoint (Intermediate proficiency)
Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities

Responsibilities

Assist with the implementation of medical, dental, vision and other supplemental carrier benefit plans, programs, and procedures at an enterprise level with minimal supervision.
Provide project support for benefits initiatives and open enrollment, including employee and client communications, timeline coordination and portal preparation.
Contribute to and influence product‑related meetings, including development, design, and implementation, leveraging knowledge of carrier practices and customer experience insights.
Research, troubleshoot, and resolve tasks regarding insurance claims, benefit inquiries and enrollment issues experienced by employees, clients, providers, and carriers.
Deliver effective technical training on insurance benefit programs and details to large internal audiences using various tools and platforms.
Develop and maintain strong working knowledge of systems and tools such as Salesforce (SFDC), PeopleSoft and other company‑provided platforms.
Ensure compliance with internal policies, standards, reporting and regulatory requirements related to benefits administration.
Analyze enrollment, claims, and operational data to identify trends, assess program performance, and recommend data‑driven improvements.
Perform other duties as assigned.
Complies with all policies and standards