Senior Behavioral Health Transport Services Representative Banner Staffing Services

Banner Health Corporate•Scottsdale, AZ

5d•Onsite

About The Position

This position is responsible for coordinating logistics for all patient transfer operations. Provides ongoing support to Clinical Referral Specialist, internal and external stakeholders by ensuring ordered equipment and services are provided in accordance with orders and schedules provided. Serves as a liaison between both internal and external customers. Manages data as related to operations.

Requirements

High school diploma/GED or equivalent working knowledge.
Skills and abilities typically gained with 2-4 years of experience in a healthcare office or hospital operations setting, and/or educational background.
Medical terminology.
Excellent verbal and written communication skills.
Organizational skills.
Critical thinking skills.
Ability to work under tight time constraints and meet deadlines while working on a variety of projects/demands.
Proficient with commonly used office software and equipment.
Employees working at Banner Behavioral Health Hospital, Boswell Skilled Nursing Facility, Olive Branch Senior Center or the Whole Health Clinic must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Nice To Haves

Associate Degree preferred.
Additional related education and/or experience preferred.

Responsibilities

Interpret and execute transfer requests to determine equipment and services required for a safe and smooth patient transfer.
Organize and deliver all clinical services as directed by clinical referral specialist.
Determine if best to use external or internal resources based on factors which include cost, urgency, etc.
Act as an integral member of the centralized transfer center for patient transfers throughout the continuum.
Compile and prepare documentation related to appropriate sequence of events so as to provide quality transfers efficiently.
Coordinate with internal personnel and external agencies to address continual demand for patient transfer and maintains list of anticipated needs and projected resources in a complex environment.
Receive, verify, and provide ongoing follow-up requests and referrals/orders.
Assist in gaining insurance authorization and gathers all information necessary for registration in receiving facility, including bed request documentation.
Enter, maintain, and archive data in computer files for departments as required using multiple software platforms.
Build referrals using information in patient medical record to provide minimum data necessary to coordinate patient services.
Identify, resolve and communicate real and potential problems and information to appropriate leadership members.
Prioritize safe utilization of resources.
Create and distribute individualized ad-hoc reports upon request.
May supervise staff depending on work assignment.
Facility based position with hospital-wide impact on patient throughput.
Efficiently balance requests with available resources under tight deadlines and conflicting priorities.