Senior Banker - Fells Point Financial Center - Spanish Required

Bank of America • Baltimore, MD

4d • Onsite

About The Position

At Bank of America, the Senior Banker helps make financial lives better through client connections and Responsible Growth. The company emphasizes an inclusive, caring workplace, teammate development and wellness, and an in-office culture intended to support collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs.

This role serves as the first point of contact for financial center clients. The Senior Banker uncovers personal banking needs for individual and small business clients, offers appropriate solutions, and connects clients with specialists. The role deepens client relationships through platform services, supports self-service and transactional activities, and provides exceptional client care. The Senior Banker is also expected to proactively contact clients by phone and follow up consistently.

The position is based at the Fells Point Financial Center in Baltimore, Maryland. It is a first-shift role scheduled for 40 hours per week and requires weekend and/or extended-hours availability. The role is eligible for a formulaic incentive plan and currently offers benefits. Pay is $25.97–$31.75 per hour, with offers determined by experience, education, and skill set.

Requirements

• At least one year of demonstrated sales experience in a relationship-oriented, client-centric environment.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client's best interest.
• Ability to collaborate effectively, complete work with others, and build and nurture strong relationships.
• Passion, commitment, and drive to deliver experiences that improve clients' financial lives.
• Confidence identifying needs-based solutions for new and existing clients.
• Strong written and verbal communication skills; ability to communicate confidently and engage clients in person and by phone.
• Ability to learn and adapt to new information and technology platforms, handle ambiguity, and adapt to changing circumstances.
• Strong critical-thinking and problem-solving skills to meet client needs.
• Effective time management, organization, prioritization, and ability to perform multiple tasks simultaneously.
• Must be a commissioned notary or successfully obtain a notary commission in the state of work within a few months of the role's start date; the exact timeframe varies by location and state laws.
• Must be able to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
• High school diploma, GED, secondary school diploma, or equivalent.

Nice To Haves

• Associate's or bachelor's degree in business, finance, or a related field.
• Experience working in a financial center where goals were met or exceeded.
• Retail and/or sales experience in a salary-plus-incentive environment.
• Experience in an environment with individual and/or team goals that were routinely met or exceeded.
• Experience with financial information, spreadsheets, and financial skills.
• Knowledge of banking products and services.
• Strong computer skills, including Microsoft applications, and previous experience using laptop technology.
• Spanish-language ability, as indicated in the job title.

Responsibilities

• Partner with teams to provide consumer and small business solutions, services, and strategies to financial center clients while uncovering their personal banking needs and helping them navigate life priorities.
• Assist, educate, and train clients in conducting simple transactions through self-service technologies.
• Use available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy.
• Follow established processes, laws, and guidelines when performing daily activities, including opening accounts, account maintenance, and Digital Assisted Shopping.
• Manage client interactions by choosing an appropriate course of action for the bank and its clients while complying with regulatory requirements.
• Proactively connect with clients through outbound calls and conduct consistent follow-up routines.
• Support clients with platform services, self-service activities, and transactional needs, and connect them to specialists when appropriate.

Benefits

• Benefits-eligible role with access to paid time off, resources, and employee support.
• Formulaic incentive plan with opportunities that may be monthly, quarterly, and/or annual, earned based on performance against defined metrics.
• Industry-leading benefits supporting employees' physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED