senior banker

orsa credit union • Plymouth, MI

19h

About The Position

The Senior Consultant transforms branch visits into digitally forward, people-first experiences that strengthen member trust and relationships. The role provides care and guidance through members’ immediate needs while helping prepare them for the future. Building on Consultant responsibilities, the Senior Consultant develops subject-matter expertise in complex areas, guides members through specialized needs, mentors peers, and supports branch and organizational performance. The position combines operational excellence, consultative expertise, and positive role modeling to help establish the credit union as a trusted lifelong partner.

The starting hourly rate is $24.23; the offer may be higher based on relevant work experience and transferable skills.

Requirements

• High school diploma or equivalent.
• At least three years of experience as a service representative in the retail or service industry, or equivalent experience.
• Demonstrated knowledge of fiduciary products and services.
• Extensive and demonstrable knowledge of Orsa Credit Union’s digital products and services.
• Experience and passion for leadership, performance management, and team member development.
• Ability to communicate effectively in training and mentoring settings.
• Proven success in setting and achieving goals.
• Proficiency using Microsoft Suite.

Responsibilities

• Provide thoughtful, supportive service that makes member interactions meaningful and strengthens relationships.
• Share knowledge of deposit, lending, and digital banking products, applying expertise in areas such as business accounts, IRAs, trusts, or compliance to address complex needs.
• Understand members’ financial situations and goals, then recommend products and services that can help them move forward.
• Model best practices and mentor peers to build their confidence and capabilities.
• Process transactions, including cash transactions, accurately and consistently while protecting members’ trust.
• Perform other duties as directed by leadership.

Benefits

• Comprehensive medical, dental, and vision plans.
• Generous paid time off package for full-time team members.
• Up to 12 weeks of paid paternity/maternity leave.
• Lifestyle Accounts for personal wellbeing.
• Family Health Benefits.
• Paid time off to observe federal holidays.
• Flexible work options depending on position.
• Generous 401(k) match.
• Employee engagement activities.
• Community Resource Groups.
• Paid time off for volunteering, caregiving, and family events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED