Senior Banker - Campbell, CA

U.S. Bank•Campbell, CA

12d•Onsite

About The Position

U.S. Bank’s Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual interactions, adapting a digital-first mindset to provide appropriate financial counsel. They assess customers’ banking needs, obtain and process customer and account information, explain deposit and loan products and services, and recommend solutions based on each customer’s goals. The role develops relationships through proactive outreach and follow-up, identifies customer needs and channel preferences, and delivers a consistent client experience, including greeting clients and processing basic transactions. Senior Bankers maintain working knowledge of consumer and business banking products, including digital services; open consumer and business accounts; complete service requests; and submit credit applications. They partner with branch colleagues, educate clients about digital and self-service options, and use available resources and technologies to provide accurate, operationally excellent service. The role requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, including the associated criminal background and credit checks. The position requires working at a U.S. Bank location on all scheduled work days.

Requirements

High school diploma or equivalent.
Typically five or more years of job-related retail banking experience, or a combination of experience and commensurate training.
Ability to obtain and maintain required NMLS registration, including meeting applicable criminal background and credit requirements.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with clients.
Advanced knowledge of applicable bank and branch policies, procedures, and support systems.
Thorough knowledge of retail products and services.
Proven customer service and interpersonal skills.
Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Ability to identify customers’ underlying needs while using a digital-first mindset.
Advanced proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Financial services industry experience.

Responsibilities

Build and foster customer relationships through proactive outreach and follow-up.
Engage customers in person, by appointment, and virtually to assess and address their banking needs.
Obtain and process customer and account information.
Demonstrate and explain available deposit and loan products and services, and recommend solutions suited to customers’ goals and needs.
Maintain knowledge of consumer and business banking products and services, including digital products and services.
Provide a consistent client experience, including greeting clients and processing basic transactions.
Collaborate with branch team members and partners to serve clients.
Open new consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about digital and self-service products and services.
Use available resources and technologies to optimize the client experience and ensure operational accuracy.
Maintain the NMLS registration required for the position.

Benefits

Medical, dental, and vision healthcare
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation, from two to five weeks depending on salary grade and tenure
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
Pension