Senior Banker II - Temple Financial Center

Bank of America•Philadelphia, PA

18h•Onsite

About The Position

At Bank of America, Senior Banker II helps individual and small business clients identify personal banking needs, offers appropriate solutions, and connects clients with specialists. The role balances client service requests and transactional activities, including in-person interactions and inbound calls. It involves proactively engaging clients, following up consistently, and handling complex and varied client engagements. The Senior Banker II builds and deepens client relationships, responds to inquiries and concerns, introduces and fulfills banking products, and provides guidance on rates, terms, and programs. The role partners with colleagues and specialists to deliver consumer and small business solutions, manages risk and regulatory requirements, and helps clients use self-service technologies. It also uses available resources and processes to improve the client experience and maintain operational accuracy.

Requirements

At least one year of demonstrated sales experience in a relationship-oriented, client-centric environment.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results and client interests.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to improve clients' financial lives.
Confidence identifying solutions for new and existing clients based on their needs.
Strong written and verbal communication skills.
Ability to communicate confidently and effectively and engage clients in person and by phone.
Ability to learn and adapt to new information and technology platforms, handle ambiguity, and adjust to changing circumstances.
Strong critical-thinking and problem-solving skills.
Effective time-management, organizational, prioritization, and multitasking skills.
Must be a commissioned notary or be able to obtain a notary commission in the state of employment within a few months of starting; the exact timeframe varies by location.
Must be able to work weekends and/or extended hours, and may be scheduled at any financial center within a reasonable distance.

Nice To Haves

Associate's or Bachelor's degree in business, finance, or a related field.
Experience working in a financial center where goals were met or exceeded.
Retail and/or sales experience in a salary-plus-incentive environment.
Experience in an environment with individual and/or team goals that were routinely met or exceeded.
Experience with financial information, spreadsheets, and financial skills.
Knowledge of banking products and services.
Strong computer skills, including Microsoft applications, and prior experience using laptop technology.
Skills in active listening, business acumen, customer and client focus, oral communications, problem solving, account management, client experience branding, client management, client solutions advisory, relationship building, business development, pipeline management, prospecting, referral identification, and referral management.

Responsibilities

Build and deepen client relationships by uncovering financial needs and recommending suitable products, services, and solutions.
Respond to customer inquiries and concerns and create customized solutions.
Introduce and fulfill banking products, including checking and savings accounts, credit cards, CDs, IRAs, and loans.
Identify needs for licensed sales functions and refer clients to partners in Merrill, Lending, and Small Business.
Quote rates, terms, and programs for banking solutions.
Manage risk in business, product, and service transactions using available tools.
Use expertise from prior roles to engage clients with more complex financial needs.
Partner with teams to provide consumer and small business solutions, services, and strategies, and help clients navigate their priorities.
Assist, educate, and train clients in conducting simple transactions through self-service technologies.
Use available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy.
Follow established processes, laws, and guidelines for activities such as opening accounts, account maintenance, and Digital Assisted Shopping.
Manage client interactions in the best interests of the bank and clients while complying with regulatory requirements.