Senior Banker II - Clemson Main Financial Center

Bank of America•Clemson, SC

3d•Onsite

About The Position

At Bank of America, the Senior Banker II helps individual and small business clients uncover personal banking needs, offers appropriate solutions, and connects clients with specialists. The role balances client service requests and transactional activities, including in-person and inbound-call interactions. It involves proactively connecting with clients, conducting consistent follow-up, and handling complex and diverse client engagements. The Senior Banker builds and deepens client relationships by identifying financial needs and recommending suitable products, services, and solutions. The role introduces and fulfills banking products, supports clients with inquiries and customized solutions, refers clients to partners for licensed sales needs, and provides guidance on rates, terms, and banking programs. The banker also manages transaction risk, supports clients using self-service technologies, and uses available resources and processes to deliver an accurate, operationally excellent experience while complying with applicable processes, laws, regulations, and guidelines. Bank of America describes its workplace as inclusive and supportive of teammate well-being and career development. The company has an in-office culture, with expectations based on role responsibilities and business needs. This position is a 1st-shift role for 40 hours per week and may require work at financial center locations within a reasonable distance.

Requirements

At least one year of demonstrated sales experience in a relationship-oriented, client-centric environment.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results in clients' best interests.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to deliver an experience that improves clients' financial lives.
Confidence identifying needs-based solutions for new and existing clients.
Strong written and verbal communication skills.
Ability to communicate effectively and confidently and engage clients in person and by phone.
Ability to learn and adapt to new information and technology platforms, handle ambiguity, and adapt to changing circumstances.
Strong critical-thinking and problem-solving skills.
Effective time management, organization, prioritization, and ability to perform multiple tasks simultaneously.
Must hold a commissioned notary status or be able to obtain a notary commission in the state of work within a few months of the role's start date; the exact timeframe varies by location and state law.
Must be able to work weekends and/or extended hours, which may include scheduling at any financial center location within a reasonable distance.
High school diploma, GED, secondary school education, or equivalent.
Ability to work a 1st shift schedule for 40 hours per week.

Nice To Haves

Associate's or bachelor's degree in business, finance, or a related field.
Experience working in a financial center where goals were met or exceeded.
Retail and/or sales experience in a salary-plus-incentive environment.
Experience in an environment with individual and/or team goals that were routinely met or exceeded.
Experience with financial information, spreadsheets, and financial skills.
Knowledge of banking products and services.
Strong computer skills, including Microsoft applications, and prior experience using laptop technology.
Skills in active listening, business acumen, customer and client focus, oral communications, problem solving, account management, client experience, branding, client management, client solutions advisory, relationship building, business development, pipeline management, prospecting, referral identification, and referral management.

Responsibilities

Build and deepen relationships with clients by uncovering financial needs and recommending suitable products, services, and solutions.
Respond to customer inquiries and concerns, creating customized solutions.
Introduce and fulfill banking products, including checking and savings accounts, credit cards, CDs, IRAs, and loans.
Identify client needs involving licensed sales functions and refer clients to partners in Merrill, Lending, and Small Business.
Quote rates, terms, and programs for banking solutions.
Manage risk in business, product, and service transactions using available tools.
Engage with clients whose financial needs are more complex, applying expertise gained from prior roles.
Partner with teams to provide consumer and small business solutions, services, and strategies to financial center clients.
Assist and educate clients on conducting simple transactions through self-service technologies.
Use available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy.
Follow established processes, laws, and guidelines when performing activities such as opening accounts, account maintenance, and Digital Assisted Shopping.
Manage client interactions by choosing an appropriate course of action for the bank and its clients while complying with regulatory requirements.
Work weekends and/or extended hours when required, and potentially work at any financial center location within a reasonable distance.