Senior Banker II

Bank of America•Oakland, CA

11d•Onsite

About The Position

At Bank of America, the Senior Banker II helps individual and small business clients uncover personal banking needs, provides appropriate solutions, and connects clients with specialists. The role balances client service requests and transactional activities, including in-person and inbound-call support. The banker proactively engages clients, follows up consistently, and handles complex client interactions. The opening is for the entire market; the specific financial center assignment depends on business needs. After training at one financial center, the employee may be assigned to another location within a reasonable commuting distance of home, as permitted by applicable law. The role involves building and deepening client relationships, introducing and fulfilling banking products, and helping clients use self-service technologies. The banker works with internal partners to address consumer and small business needs, manages risk, and follows operational processes, laws, and regulatory requirements. Bank of America describes an in-office culture intended to support collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs.

Requirements

At least one year of demonstrated sales experience in a relationship-oriented, client-centric environment.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results in the client's best interest.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to improve clients' financial lives.
Confidence identifying solutions for new and existing clients based on their needs.
Strong written and verbal communication skills; ability to engage clients in person and by phone.
Ability to learn and adapt to new information and technology platforms, handle ambiguity, and respond to changing circumstances.
Strong critical-thinking and problem-solving skills.
Effective time management, organization, prioritization, and ability to perform multiple tasks simultaneously.
Commissioned notary or ability to obtain a notary commission in the state of employment within a few months of the role's start date; timeframe varies by location and state law.
Ability to work weekends and/or extended hours, including scheduling at a financial center within a reasonable distance.
High school diploma, GED, secondary school, or equivalent.
Must meet applicable FDIC restrictions relating to specified criminal history.

Nice To Haves

Associate's or bachelor's degree in business, finance, or a related field.
Experience working in a financial center where goals were met or exceeded.
Retail and/or sales experience in a salary-plus-incentive environment.
Experience in an environment with individual and/or team goals that were routinely met or exceeded.
Experience with financial information, spreadsheets, and financial skills.
Knowledge of banking products and services.
Strong computer skills, including Microsoft applications, and prior experience using laptop technology.
Skills in active listening, business acumen, customer and client focus, oral communications, problem solving, account management, client experience, branding, client management, client solutions advisory, relationship building, business development, pipeline management, prospecting, referral identification, and referral management.

Responsibilities

Build and deepen client relationships by identifying financial needs and recommending suitable products, services, and solutions.
Respond to client inquiries and concerns and create customized solutions.
Introduce and fulfill banking products, including checking and savings accounts, credit cards, CDs, IRAs, and loans.
Identify needs for licensed sales functions and refer clients to partners in Merrill, Lending, and Small Business.
Quote rates, terms, and programs for banking solutions.
Manage risk in business, product, and service transactions using available tools.
Use prior-role expertise to serve clients with more complex financial needs.
Partner with teams to provide consumer and small business solutions, services, and strategies.
Assist, educate, and train clients in using self-service technologies for simple transactions.
Use available resources, technologies, and processes to optimize the client experience and operational accuracy.
Follow established processes, laws, and guidelines for activities such as account opening, account maintenance, and Digital Assisted Shopping.
Manage client interactions in the best interests of the bank and clients while complying with regulatory requirements.
Work weekends and/or extended hours as required, potentially at any financial center within a reasonable distance.