Senior Bank Utility

Commercial Bank of California•Los Angeles, CA

7h•$25 - $32•Onsite

About The Position

The Operations Senior Utility plays a key role in supporting the daily functions of the Operations Department and ensuring exceptional service to our clients. This position assists the Operations Manager and Assistant in maintaining smooth and efficient workflows across various operational tasks. The role involves direct interaction with customers, Bank Officers, and internal staff to ensure all daily activities and service requirements are met with accuracy and professionalism. A strong focus on customer service, attention to detail, and teamwork is essential to succeed in this role.

Requirements

High school diploma or equivalent.
3-5 years of banking operations experience.
Banking laws, Bank policies and procedures and regulations
Basic Mathematical skills
Basic Computer software
Word, Excel , Spreadsheets
New Accounts, including all the various types of Business entities and documentation required
Excellent communication, and interpersonal skills
Manage priorities to ensure effective accomplishment of objectives.
To solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Nice To Haves

Bachelor’s degree in business administration, finance, or closely related field.

Responsibilities

Assist Operations Manager in processing teller line to-vaults, from vaults, overrides, approvals, customer service issues, customer questions, teller assistance, etc.
Assist the Operations Manager in assuring a high level of customer service in Operations.
Responsible for all monthly, quarterly and semi-annual certifications.
Responsible for correspondent bank reconciliations.
Accountable for approving all teller transactions and wire transfers within authority limits.
Responsible for teller cash and vault balancing daily.
Familiar with procedures, controls and documentation of New Accounts requirements.
In charge of deposit corrections that come in from the item processor or Federal Reserve Bank.
Assist the Operations Manager in department trainings.
Approve and verify wire transfers.
Conduct callback for New Accounts and maintenance performed by Department Personnel.
Handle final callback on all entries for the department.
Keep updated on compliance (Reg. CC, Reg. D, Reg. DD, Reg. E Reg. GG and CTR’s).
Ensure customer satisfaction and account retention as appropriate through quality customer service.
Handle customer request and complaints with prompt, professional and courteous attention.
Other duties assigned as needed.