Senior Back-end Engineer

Roberts Recruiting•Boston, MA

13h

About The Position

We're developing powerful conversational AI solutions that solve real-world business challenges. As a Backend Engineer, you’ll be part of a team focused on the development and support of a robust and scalable platform that powers all of our chatbots and client dashboards. You’ll have the opportunity to both enhance the existing system and build out entirely new features. Our bot-creation platform we tailor custom chatbots to meet customer’s needs. Our chatbots can be used to answer FAQs, generate and qualify leads, automate routine customer service, and allow end-users to self serve. Our platform is integrable with backend APIs and services, so that our chatbots can fetch data and perform tasks on the end-user's behalf. We follow the “one backend, many channels” architecture, so that the same chatbot may be deployed across a multitude of channels including Web, Integrated Voice Response (IVR), SMS, and many more. We’re working on an all-in-one customer dashboard which includes features like analytics, live agent chat, and bot customization. With live agent chat, an end-user may be handed off directly from a chatbot to a live human agent, so that the the conversation may pick up right where it left off. While we are industry agnostic, our primary target market is financial services, where we drive use cases like conversational banking.

Requirements

Experience with Node.js and/or Go
Passion for building clean, well-designed and well-tested applications
Git Experience
Deep knowledge of backend web application vulnerabilities and pitfalls

Nice To Haves

Experience building GraphQL APIs is a plus
Experience working with SQL Databases is a plus
Experience working with Docker is a plus
Experience working with distributed systems is a plus
Experience working with microservice architectures is a plus
Experience with container orchestration tools is a plus
A bachelor's degree or higher in Computer Science or a relevant field is a plus
Positive attitude
Entrepreneurial mindset
Team-oriented and having strong interpersonal skills
Able to make decisions and set project direction from loose requirements
Comfortable working in a fast-paced startup environment

Responsibilities

Development and support of a robust and scalable platform that powers all of our chatbots and client dashboards.
Enhance the existing system and build out entirely new features.