Senior Avionics Support Engineer

Acron Aviation • Grand Rapids, MI

15h

About The Position

Acron Aviation designs, engineers, and manufactures certified avionics systems that support safety-critical flight operations across commercial and military aviation. Through our Aftermarket organization, we support operators, OEMs, maintenance providers, and fleet owners by delivering product support, repair, overhaul, technical services, and lifecycle sustainment solutions across a broad portfolio of avionics products. Our Aftermarket team plays a critical role in ensuring product availability, customer satisfaction, and operational excellence throughout the service life of our systems.

Requirements

• Bachelor’s degree in Engineering, Aviation, or a related field, or equivalent technical experience
• 15+ years of experience in technical support, avionics, or a related field preferred
• Expertise in digital and solid-state electronics, with specialized knowledge of avionics technologies and a solid understanding of RF systems
• Strong business acumen, including an understanding of customer satisfaction, profitability, market positioning, and competitive dynamics
• Demonstrated sound judgment and decision-making skills with the ability to adapt to changing conditions and communicate decisions effectively
• Excellent verbal and written communication skills with experience presenting to technical and non-technical audiences
• Ability to build strong working relationships across all organizational levels and foster a collaborative team environment
• Highly self-motivated and proactive, with demonstrated professionalism, integrity, and customer focus
• Proficiency with Microsoft Office applications
• Proficiency with Salesforce

Nice To Haves

• Experience supporting communication and surveillance avionics systems
• Experience with TCAS, TAWS, ADS-B, Mode S Transponders, Lynx, or related avionics products
• Experience performing MTBF, MTBUR, and reliability analysis
• Familiarity with airline operations, MRO environments, and aviation maintenance practices
• Experience supporting root cause and corrective action investigations
• Experience developing customer-facing technical publications and training materials
• Prior leadership or mentoring experience within a technical support organization

Responsibilities

• Serve as a primary point of contact for customer technical inquiries, ensuring timely and accurate technical support
• Conduct Traffic Advisory (TA) and Resolution Advisory (RA) investigations, including near-miss and anomaly cases
• Assist in troubleshooting and diagnosing issues related to supported products
• Use Salesforce to track and manage customer interactions and support cases
• Support continuous improvement initiatives for technical support processes and tools
• Lead product reliability reviews and help identify trends in failure modes
• Collaborate with engineering teams to assist in root cause analysis and corrective actions
• Contribute to the development of service bulletins and technical publications
• Assist in creating and delivering training materials for customers on product installation, maintenance, and repair
• Provide input for proposals, quotations, and product support agreements as needed
• Travel domestically and internationally to customer sites and Acron facilities to provide on-site support and product training
• Communicate clearly and effectively at all levels within customer organizations, as well as with peers and leadership
• Deliver impactful presentations that communicate technical concepts, recommendations, and solutions
• Serve as a subject matter expert and mentor junior engineers

Benefits

• Acron Aviation is proud to be an Affirmative Action and Equal Opportunity Employer.
• We are committed to treating all employees and applicants with respect and dignity and to maintaining a workplace free from unlawful discrimination.
• Acron Aviation maintains a drug-free workplace and conducts pre-employment substance abuse testing and background checks, where allowed by law.
• Acron Aviation is an E-Verify employer.
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
• These tools assist our recruitment team but do not replace human judgment.
• Final hiring decisions are ultimately made by humans.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior