Senior AV/VC Solutions Designer ( Associate Senior Infrastructure Engineer)

World Bank Group•Washington, DC

3d•Onsite

About The Position

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. The Digital Workplace Experience unit (ITDX) sits within the ITS Digital Workplace Department (ITDW), which delivers end-user technology products and services to a global workforce of approximately 10,000 users across more than 100 countries. ITDX is accountable for device lifecycle management, Audio Visual and Video Conferencing (AV/VC) ecosystems, and live event production — governing the experience quality of those services through XLA frameworks and user experience measurement. Products and services span corporate PCs, printers, and mobile devices; AV/VC systems; and live production for high-profile organizational events. The Senior AV/VC Solutions Designer is responsible for the end-to-end design, standards development, and technical governance of the organization's global AV/VC estate — currently spanning approximately 1,400 rooms across more than 100 countries. With significant autonomy, this role leads the architecture of scalable, experience-driven AV/VC solutions across diverse space typologies — from huddle rooms and standard meeting rooms through divisible spaces, boardrooms, and large event venues. The incumbent ensures that AV/VC designs deliver consistent, high-quality collaboration experiences, aligned to enterprise standards, workforce needs, and technology lifecycle requirements.

Requirements

Master’s degree with a minimum of 8 years of relevant experience, or a Bachelor’s degree with at least 10 years of relevant experience, or an equivalent combination of education and experience.
Demonstrated experience designing and implementing enterprise-scale AV/VC solutions across diverse space typologies within a large, geographically distributed organization is required
Demonstrated experience with Cisco AV/VC ecosystems — including Webex Devices, Control Hub, and Cisco room systems — is required
Demonstrated experience with Microsoft Teams Rooms design, deployment, and management — including Teams Admin Center and Microsoft Pro Portal — is required
Demonstrated experience producing professional AV/VC design documentation including system schematics, signal flow diagrams, and bills of materials is required
Demonstrated experience in executive-level presentation and communicating complex technical design decisions as compelling narratives to senior leadership is required
CTS-D (Certified Technology Specialist — Design), awarded by AVIXA

Nice To Haves

Experience with control systems programming (e.g., Crestron, AMX, Extron) and digital signal processing (DSP) configuration is strongly desired
Familiarity with AVoIP protocols, networked AV architecture, and AV/IT convergence principles is strongly desired
Experience with workspace intelligence tools — including occupancy sensors, presence detection, and room analytics platforms — is an advantage
Experience evaluating and managing AV/VC vendor and integrator relationships in an enterprise environment is an asset
CTS (Certified Technology Specialist), awarded by AVIXA
Cisco Collaboration certification (e.g., CCNA Collaboration, Cisco Certified Specialist — Collaboration)
Microsoft Teams Rooms certification or equivalent Microsoft collaboration credential
Audiovisual Network Professional (ANP), awarded by AVIXA

Responsibilities

Leads end-to-end AV/VC system design across all room typologies — including huddle spaces, standard meeting rooms, divisible and combinable rooms, boardrooms, training facilities, and large event venues
Develops and maintains enterprise AV/VC design standards, reference architectures, and room taxonomy frameworks that account for room acoustics, furniture layouts, user workflows, and collaboration requirements
Produces detailed design documentation including system schematics, signal flow diagrams, equipment schedules, bills of materials, and as-built documentation
Designs solutions across Cisco and Microsoft Teams Rooms (MTR) ecosystems — including control systems, digital signal processors (DSPs), AVoIP, display systems, cameras, microphones, and room sensors
Evaluates and recommends AV/VC hardware and software platforms aligned to enterprise lifecycle, support, and budget considerations
Incorporates occupancy detection, presence-based activation, and workspace intelligence capabilities into AV/VC designs — aligned to emerging M365 and Cisco Control Hub analytics requirements
Owns and governs enterprise AV/VC design standards — ensuring consistency, scalability, and experience quality across the global estate
Maintains and evolves the AV/VC room taxonomy — defining physical and design tier classifications across space typologies
Leads design reviews and quality assurance processes for new and retrofitted AV/VC spaces — ensuring implementations meet functional, experience, and safety requirements prior to operational handoff
Partners with the Experience Product Owner to align AV/VC design standards to XLA frameworks and DEX measurement requirements
Manages relationships with AV/VC vendors, integrators, and implementation partners — including scope definition, design review, and delivery quality assurance
Evaluates emerging AV/VC platforms and technologies — including smart building integrations, AI-enhanced collaboration tools, and monitoring solutions — and provides recommendations for adoption
Provides technical oversight during installation and commissioning phases — resolving complex design and implementation issues prior to operational handoff
Engages with facilities, real estate, IT infrastructure, and security teams to integrate AV/VC design requirements into workplace planning and construction projects
Communicates AV/VC design decisions, standards updates, and project status to leadership and business stakeholders
Acts as the organization's subject matter expert on AV/VC design — providing technical guidance to project teams, business stakeholders, and senior leadership
Provides third-level technical escalation for complex AV/VC issues — particularly for high-profile events, executive spaces, and multi-site deployments
Contributes to AV/VC monitoring and alerting strategy — supporting proactive identification of experience degradation across the global estate