Senior Automation Service Engineer

Guardant Health • Redwood City, CA

8d • Hybrid

About The Position

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. The Senior Service Engineer is a technical leader who will provide laboratory service and support to the Operations and Development labs across Guardant Health’s multiple locations. In this role, he/she will be expected to be the subject matter expert at performing equipment installations, qualifications, maintenance, and troubleshooting of complex laboratory automation systems, including liquid handlers and other instrumentation used within a sequencing workflow. If selected, the candidate will utilize their technical expertise to provide world-class customer service, while adhering to quality and regulatory requirements. As a Senior Automation Service Engineer, the candidate will help lead and mentor team members, ensuring that tasks are performed correctly and efficiently. He/She shall collaborate with cross-functional departments to help ensure that the team is meeting customer expectations. The selected candidate shall utilize past experiences to drive a continuous improvement culture by identifying gaps, proposing solutions, and driving them to implementation. As a senior member of the team, he/she will assist the management team to ensure instrument reliability metrics are met, equipment capacity does not breach thresholds, and workflows are being executed as streamlined as possible.

Requirements

• BS degree in engineering or scientific discipline, or equivalent (advanced degree preferred)
• 5–8+ years of relevant service/support experience
• 5+ years of service engineering or instrumentation support experience
• Expertise with Hamilton liquid handlers and laboratory automation systems
• Strong experience with Qiagen QiaSymphony, Agilent TapeStation, Illumina sequencers, and other laboratory equipment used within a sequencing workflow
• Proven experience authoring and executing PM, IQ, OQ, PQ, and service documentation
• Strong knowledge of CLIA, GMP, and regulated environments
• Demonstrated experience driving process standardization and scalability
• Demonstrated experience driving root cause analysis
• Demonstrated experience driving continuous improvements initiatives
• Experience with Lean Manufacturing and Six Sigma methodologies
• Strong leadership, communication, and cross-functional collaboration skills
• Ability to travel up to 20%

Nice To Haves

• Liquid handler programming experience preferred
• High-throughput automation/workcell experience preferred

Responsibilities

• Perform installation and operational qualifications (IQOQ), monthly/semi-annual/annual preventative maintenances (PM), troubleshooting and repair
• Own instrument uptime by resolving service requests in a timely manner and assisting teammates on more complex issues
• Perform expert-level troubleshooting of automation systems and laboratory instrumentation
• Serve as a subject matter expert for laboratory automation systems and identify/resolve repeat issues
• Lead root cause investigations and implement corrective and preventive actions
• Maintain accurate service documentation in compliance with quality systems
• Analyze equipment performance trends and implement scalable, long-term solutions
• Develop, standardize, and improve SOPs, checklists, and service documentation
• Drive enhancements to the maintenance and calibration processes for scalability and sustainability
• Ensure accuracy of maintenance and calibration within the asset management system
• Provide tier 1 support to laboratory end-users for issues related to equipment, communication/connectivity, methods, etc.
• Assist in temperature monitoring of cold storages, laboratories, warehouses, etc via a temperature monitoring system
• Drive continuous improvement initiatives as they relate to service processes to help streamline day-to-day workflows
• Mentor and train Automation Service Engineers colleagues and personnel from other cross-functional departments
• Collaborate with cross-functional departments within project core-teams to implement lab deployments, relocations, and operational scale-up
• Ensure team milestones and timelines are met in accordance to management guidance
• Support audits and inspections, ensuring regulatory readiness
• Collaborate with internal partners and external vendors, as needed
• Participate in an on-call rotation to provide after-hours support

Benefits

• The annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or, if applicable, bonus, commission, or equity. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job-related skills, job duties, and business need.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior