Senior Automation & Business Process Analyst

Cardamom

5h•Hybrid

About The Position

The Senior Automation & Business Process Analyst will work collaboratively with our internal Cardamom teams to lead process improvement and transformation projects end to end — from discovery and requirements gathering through documentation, rollout, and adoption. In this role, you’ll engage directly with stakeholders to assess needs, map current- and future-state processes, and document the SOPs and workflows that make new ways of working stick. Process development and improvement efforts will heavily leverage existing enterprise systems and require comfort with doing basic configuration in these platforms. Your work will span operational, and administrative processes, enhancing efficiency and compliance.

Requirements

3-5 years in business analysis, process improvement, or project/program management, ideally in a systems or workflow context, and preferably in customer-facing roles in healthcare or consulting
Moderate-level configuration experience with workflow and business systems tools; Microsoft Power Platform experience required
Process mapping, requirements gathering, and documentation skills — able to capture current- and future-state processes and produce SOPs others can follow
Demonstrated project leadership: running projects independently from kickoff through adoption, across multiple departments
Versatility and comfort with ambiguity: able to work in any area of the business, pick up new technologies and processes quickly, and drive effective change on projects that start loosely defined
Eagerness to learn, grow, and expand expertise in new tools, staying ahead of industry trends
Excellent communication, stakeholder management, and problem-solving skills, with a strong focus on client satisfaction and collaboration

Nice To Haves

Bachelor’s degree in information technology, business, healthcare administration or a related field
Familiarity with Rippling, and other workflow platforms
Lean Six Sigma certification (Green Belt or above) or hands-on experience applying Lean/Six Sigma methods to process improvement work
Experience with project management or DevOps best practices
Familiarity with LLMs and AI technologies
Industry Knowledge: understanding of healthcare sector, ITIL best practices, regulations (HIPAA, HITRUST), EMR technologies

Responsibilities

Collaborate with both external and internal customers to understand their unique challenges and identify process improvement and automation opportunities
Work alongside Cardamom’s consultants and internal stakeholders to align on requirements, create actionable project plans, and ensure seamless delivery of process and system changes
Lead process improvement and transformation projects end to end — from discovery and current-state analysis through design, rollout, adoption, and ongoing refinement
Select and configure the right workflow and business systems tools for each project
Develop solutions using tools that you are proficient with and leverage other technical resources to fill in gaps
Design robust ETL processes that will ensure stability and security of key data (e.g. Azure Data Factory, Microsoft SQL Server, Databricks)
Provide both technical and operational guidance to clients and internal teams, ensuring projects align with regulatory and compliance standards and best practice policies for process efficiency
Identify new opportunities for process improvements across customer and internal Cardamom operations
Mentor junior team members and help drive a knowledge-sharing culture within Cardamom