Senior Auto Claims Examiner – UM/ UIM
Arch Insurance Group Inc.•Jersey City, NJ
•$95,700 - $156,633•Hybrid
About The Position
As a dedicated Sr. Injury Adjuster- UIM/ UM, you will be responsible to adjust low to moderately complex UM/UIM claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy.
Requirements
- 7-10 years of working experience at a commercial auto carrier handling bodily injury and UM/UIM claims nationally.
- Proper adjuster licensing in all applicable states, especially Texas, Florida, California, as well as many others.
- Exceptional communication (written and verbal), evaluating, influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external stakeholders and other professionals.
- Claims litigation experience required.
- Strong time management and organizational skills.
- Ability to take part in active strategic discussions.
- Ability to work well independently and in a team environment.
- Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint and Word.
Nice To Haves
- Willing and able to travel 10%
Responsibilities
- Investigate, evaluate, and resolve commercial auto, transportation, and trucking claims nationwide.
- Maintain a diary of all claims, post reserves in a timely fashion, and expeditiously respond to inquiries from the insured, counsel, underwriters, brokers, and senior management regarding claims while adhering to Arch’s handling guidelines.
- Prepare and present written/oral reports to senior management setting forth all issues influencing evaluation and recommending reserves.
- Lead and negotiate high severity claims through resolution.
- Evaluate and assess exposure, trends and impacts both at an individual claim level and across the auto business.
- Identify and assess coverage issues, draft coverage position letters, and retain coverage counsel, when necessary, as well as review coverage counsel's opinion letters and analysis.
- Drive results on claims with a high complexity of coverage analysis, investigation, damage assessment, and other relevant technical areas.
- Execute on claims strategies to achieve claims quality, customer service and operational objectives.
- Serve as a mentor to less-experienced claims professionals.
- Provide training on current and new processes when needed.
- Support the strategy and operations of the Auto Center through other assignments as required.
- Assists in industry analysis and benchmarking studies.
- Travel to and from locations within the United States to attend mediations, trials, and other proceedings relevant to the resolution of the matter.
Benefits
- multiple medical plans plus dental, vision and prescription drug coverage
- a competitive 401k with generous matching
- PTO beginning at 20 days per year
- up to 12 paid company holidays per year
- 2 paid days of Volunteer Time Offer
- basic Life and AD&D Insurance as well as Short and Long-Term Disability
- Paid Parental Leave of up to 10 weeks
- Student Loan Assistance and Tuition Reimbursement
- Backup Child and Elder Care
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What This Job Offers
Job Type
Full-time
Career Level
Senior
