Senior Auto Claim Examiner

Chubb•Phoenix, AZ

About The Position

This role involves analyzing first reports, contacting insureds/claimants, evaluating contract language, and identifying coverage issues. The Senior Auto Claim Examiner will develop files for accurate investigation and loss analysis, maintain active diaries for resolution, establish reserves, and pursue recovery. The position requires adherence to fair claims practices, identification of potential fraud, management of outside vendors, and negotiation of claim settlements. Additionally, the role involves building strong business relationships, serving as a technical resource for less experienced adjusters, and contributing to team goals. Support for workload surges and Catastrophe Operations, including overtime, is expected.

Requirements

Full knowledge of insurance contracts, investigation techniques, legal requirements and insurance regulations.
Ability to work effectively in teams and with a wide variety of people.
An aptitude for evaluating, analyzing, and interpreting information.
Excellent skills in customer service.
Excellent skills in investigation techniques.
Excellent skills in organization.
Excellent skills in time management and the ability to multi-task.
Excellent skills in verbal and written communication.
Excellent skills in negotiation and reserving.
Excellent skills in innovative thinking.
Bachelor’s Degree or equivalent experience required.

Nice To Haves

Current Claims Adjuster licenses in one or more states preferred but must be willing to obtain additional state licensures.

Responsibilities

Analyze first reports and promptly contact insured/claimants.
Effectively evaluate contract language and identify coverage issues.
Promptly and appropriately develop the file to provide accurate and timely investigation and loss analysis.
Maintain an active file diary to move file toward resolution.
Establish accurate and timely reserves.
Recognize and pursue recovery.
Adhere to all statutory and regulatory fair claims practices.
Recognize and identify potential fraudulent claims.
Effectively manage the use, work product and expenses of outside vendors.
Effectively evaluate claim facts and negotiate claim settlements.
Develop and maintain strong business relationships with internal and external customers.
Serve as a technical resource to lesser experienced Adjusters on the team.
Successfully contribute to the development and delivery of the team’s goals, objectives and results.
Supports workload surges and/or Catastrophe Operations as needed to include working overtime during designated CATs.