Senior Auto Adjuster – Non-Injury

Distro • Phoenix, AZ

3d • $54,550 - $92,060 • Onsite

About The Position

Are you a claims professional who thrives on solving complex cases while delivering outstanding customer experiences? We’re looking for a Senior Auto Adjuster – Non-Injury to take ownership of high-exposure auto claims from start to finish. In this role, you’ll combine analytical expertise, negotiation skills, and empathy to deliver fair, timely, and compliant claim resolutions.

Requirements

• High School Diploma or GED.
• Minimum 2+ years of customer-facing experience.
• At least 2+ years managing non-injury auto liability claims (low to moderately complex).
• Active Adjuster License (or ability to obtain within 90 days).
• Strong understanding of auto liability coverage, state regulations, and claims processes.
• Proven ability to investigate, analyze, negotiate, and communicate effectively.

Nice To Haves

• Bachelor’s degree.
• Experience handling multi-vehicle losses and comparative negligence scenarios.
• Familiarity with Guidewire Claims Center.
• Exposure to arbitration, subrogation, and advanced coverage interpretation.

Responsibilities

• Take full ownership of complex non-injury auto claims, including coverage analysis, liability determination, physical damage evaluation, and total loss settlements.
• Lead thorough investigations by analyzing police reports, claimant statements, prior loss history, and other key evidence.
• Make sound, compliant decisions aligned with state regulations and company standards.
• Skillfully negotiate settlements within authority, navigating comparative negligence and additional cost factors (e.g., storage fees).
• Identify potential coverage concerns and fraud indicators, initiating SIU referrals when necessary.
• Maintain clear, accurate, and complete claim documentation from intake through resolution.
• Partner with internal teams and external vendors to resolve claims efficiently and effectively.
• Support CAT (Catastrophe) operations, including on-call rotations and potential travel during critical events.

Benefits

• Opportunities to expand your expertise in complex claims, CAT response, and specialized investigations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED