Senior Specialist, Client Processing
About The Position
We’re seeking a future team member for the role of Senior Associate to join our Digital Assets Operations team. This role supports institutional clients and plays a key part in the day-to-day processing and oversight of digital asset transactions. This role is in NYC, NY. In this role, you’ll make an impact in the following ways: Working with digital assets such as bitcoin and overseeing client processing to ensure transactions for institutional clients are handled accurately and in a timely manner. Managing daily transactional workflows, including monitoring queues, resolving breaks, and escalating issues as needed. Identifying operational inefficiencies, performing analysis, and contributing to process improvements and control enhancements. Partnering with internal stakeholders across operations, risk, technology, and client service teams. Supporting coverage needs across the operating day. This role requires flexibility to support business needs, including coverage outside standard business hours and regular in-office presence. Schedules may include evenings and weekends on a rotational basis, based on business and client requirements.
Requirements
- Bachelor’s degree or an equivalent combination of education and relevant experience.
- 5-7 years of total experience with 3 or more years of experience in operations, custody, settlements, reconciliations, risk and control, or digital assets.
- Strong understanding of operational risk, controls, and exception management.
- Ability to adapt quickly to new systems, tools, and evolving technology platforms.
- Proven ability to manage multiple priorities in a high volume, time sensitive environment.
- Strong attention to detail with a demonstrated commitment to accuracy and quality.
- Effective communication skills, including the ability to clearly document issues and collaborate across teams.
- Willingness to support flexible work schedules, including evenings and weekends, as required.
Nice To Haves
- Experience with bitcoin or other digital assets is preferred.
- Experience contributing to audits, control testing, or regulatory inquiries is a plus.
Responsibilities
- Working with digital assets such as bitcoin and overseeing client processing to ensure transactions for institutional clients are handled accurately and in a timely manner.
- Managing daily transactional workflows, including monitoring queues, resolving breaks, and escalating issues as needed.
- Identifying operational inefficiencies, performing analysis, and contributing to process improvements and control enhancements.
- Partnering with internal stakeholders across operations, risk, technology, and client service teams.
- Supporting coverage needs across the operating day. This role requires flexibility to support business needs, including coverage outside standard business hours and regular in-office presence. Schedules may include evenings and weekends on a rotational basis, based on business and client requirements.
- Experience working in a regulated financial services environment.
- Comfort acting as a subject matter resource for junior team members.
- Ability to independently identify issues and propose practical solutions.
- Experience contributing to audits, control testing, or regulatory inquiries is a plus.
- Demonstrated ownership mindset and accountability for outcomes.
Benefits
- Highly competitive compensation
- Benefits and wellbeing programs
- Access to flexible global resources and tools
- Generous paid leaves
- Paid volunteer time
- 401(k) plan
- Company-sponsored medical, dental, vision, and basic life insurance plans
- Various paid time off benefits, such as vacation and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
