Alternative Ops Transfer Agency, Senior Associate

State Street•Toronto, ON

4d•$51,000 - $84,000

About The Position

This role is responsible for the oversight of the Transfer Agency client service team, management of client relationships, and acting as a point of escalation for the team on any technical issues. The Senior Associate will ensure that policies and procedures are followed and that best practices are applied, while continuously looking for enhancements to create greater efficiencies and productivity within the team. Additional responsibilities include supporting business growth through onboarding of new clients and fostering a continuous learning environment to engage, develop, and retain employees.

Requirements

Good working knowledge (2+ years) of AML and regulations impacting the industry
Knowledge of Transfer Agency policies and procedures and the use of ISS (AIS’s Enterprise-wide Investor Services System)
Bachelor’s degree in finance and/or Business-related area or relevant working experience (2+ years of experience)
4+ years Fund Administration experience
2+ years people management experience
Experience managing client relationships
Proficient in Microsoft Office applications, in particular Excel

Nice To Haves

Hedge fund of Transfer Agency Experience
Knowledge of Private Equity (P/E) funds

Responsibilities

Provide oversight of the Transfer Agency team, managing key priorities on a daily basis, planning teamwork, managing team resources including recruitment of new staff.
Responsible for the effective management of the team and all associated HR Policies, performance and career developments.
Building and maintaining client relationships through regular meetings, forums, ensuring effective communication and client satisfaction and act as point of contact for client escalation.
Responsible for the final sign off on internal (e.g. NAV), client and investor reporting to ensure all fund activity is recorded accurately and in line with agreed Policies and Procedures. Including taking full ownership on daily, cash and trade reconciliations.
Proactively identify gaps in internal key controls and work with wider TA manager/director group to close gaps, while promoting a risk awareness culture within the team to drive the zero-error policy.
Participate in department wide training efforts – draft and deliver training course and facilitate ‘on the job’ training for Senior Associates